Participant Advocate

PACE; Michigan; On-site; USD 36,000 - 52,000; Full time

Job summary

PACE Southeast Michigan seeks a Participant Advocate to guide new enrollees through onboarding, introductions to staff, and ongoing advocacy. The role includes home visits, education on PACE services, and coordinating with the interdisciplinary team to develop initial care plans.

Weekly follow-ups with participants and caregivers ensure a smooth transition into the PACE SEMI program. Key responsibilities include organizing center visits, documenting progress in EMR, and acting as a customer

Qualifications

• Associates degree required; bachelor degree preferred.
• Excellent communication skills and ability to work with frail elderly.
• Strong organizational and teamwork abilities.

Responsibilities

• Escort new intakes through initial visit and onboarding.
• Provide education on PACE services and ongoing advocacy.
• Conduct weekly follow-ups with new enrollees (in-person or by phone).
• Coordinate with care teams and IDT; document in EMR.
• Engage with participants and caregivers to support smooth transition.

Skills

Excellent communication

Independent work

Organizational skills

Team collaboration

Customer service

Empathy

Education

Associates degree

Bachelor degree preferred

Job description

## Participant AdvocateApplyremote type: Onsitelocations: Centerlinetime type: Full timeposted on: Posted Todayjob requisition id: JR100708**SUMMARY:**Under the supervision of the Intake Manager, the Participant Advocate is responsible for ensuring the smooth introduction and onboarding of all new enrollees into the PACE Southeast Michigan (PACE SEMI) Program. This includes – but is not limited to – escorting new intakes through their initial visit; introducing new participants to staff and other participants; providing education on PACE services; providing ongoing advocacy on behalf of participants; conducting weekly in-person or telephone follow up with new participants; and working directly with new participants and their caregivers for a smooth transition into PACE SEMI. This position is an intricate part of enhancing the customer service experience for new participants.**SPECIFIC DUTIES AND FUNCTIONS:*** Serve as initial ambassador for potential participants and their caregivers.* Provide support for newly enrolled participants as they learn structure of PACE SEMI.* Represent Intake and Enrollment department in respective centers.* Follow up with potential participant after initial home visit prior to enrollment to collect additional information and answer potential participant’s questions.* Present potential participants to the interdisciplinary team (IDT) prior to enrollment.* Develop initial care plan with home visit staff and IDT using assessments from home visit staff.* Organize tours for potential participants and/or their caregivers, if requested.* Facilitate pre-enrollment evaluations with PACE primary care or behavioral health, if required.* Facilitate pre-enrollment evaluations with Henry Ford Health System specialists – pain management, substance abuse treatment, oncology, etc. – if required.* Schedule center days with participant and PACE SEMI staff prior to enrollment.* Make welcome calls to confirm enrollment and welcome packets including information on care teams, staff contact information, emergency plan, and medication refills.* Conduct and document in electronic medical record (EMR) weekly in-person or telephone follow up prior to enrollment and for 90 days after enrollment to answer questions, provide education, and solicit concerns.* Maintain communication with all new enrollees according to process to ensure understanding of PACE and participants’ needs.* Act as a customer service liaison with participants and IDT.* Other duties as assigned.**KNOWLEDGE, SKILLS AND ABILITIES:*** Associates degree required; bachelor degree preferred.* Ability to effectively work both independently and as a team member.* Demonstrate initiative and organizational skills.* Minimum of one-year experience with a frail or elderly population; knowledge of health, social, and behavioral problems of the frail elderly.* Demonstrate interest and ability to work in interdisciplinary team environment.* Excellent communication skills.