Customer Service Support - Residential Dining

The Applied Research Laboratory at Penn State University; Ferguson Township (PA); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

75% tuition discount

Robust retirement plans

Substantial paid time off

Job summary

The Applied Research Laboratory at Penn State University in Pennsylvania is seeking a Customer Service Representative to support internal and external university functions, events, and services. You will greet visitors, assist via in-person or remote channels, and troubleshoot issues using university policies and procedures.

You will process orders and registrations, manage payments and receipts, operate POS systems, and maintain information records.

Qualifications

• GED or High School diploma required.
• No prior relevant work experience required.
• Background check and authorization to work in the U.S.

Responsibilities

• Greet faculty, staff, students and visitors, often as first point of contact.
• Assist in person, electronically, by telephone, or mail.
• Use knowledge of university policies to troubleshoot issues and provide timely resolutions.
• Investigate and respond to issues of concern, isolate and troubleshoot problems.
• Provide guidance and timely solutions and follow up as necessary.
• Process orders and registrations, on-site and via e-commerce where applicable.
• Operate POS and other systems to expedite purchases and record data.
• Maintain manuals, documents, knowledge base articles, and records.

Education

GED/HS

Tools

POS systems

Campus information systems

Job description

POSITION SPECIFICS

Customer Service Representatives provide internal and external customer support for University functions, events, and services including housing, dining, hospitality, transportation, facilities, athletics, agriculture, etc.

• Tasks require knowledge of University policies, procedures, practices, and protocols to troubleshoot issues, to provide timely resolutions and assistance, and to promote/market products, projects, programs, and services.
• Greet faculty, staff, students, and visitors, often serving as first point of contact.
• Assist in person, electronically, by telephone, or mail.
• Using knowledge of University policies, procedures, practices, and protocols, investigate and respond to issues of concern.
• Isolate and troubleshoot problems.
• Provide guidance and timely solutions.
• Follow-up as necessary.
• Escalate as required.
• Facilitate a variety of customer experiences including, but not limited to processing orders and registrations.
• Creating ID cards and specialty badges.
• Communicating campus logistics information such as on-site navigation and transportation service information, parking, and facility access/restrictions Promote and market products, projects, programs, and services.
• Explore, determine, and strive to accommodate customer desires, needs, and requirements.
• Provide on-site and e-commerce ticketing and product sales, verifying eligibility.
• Process or collect cost/fees.
• Prepare invoices and settle payments.
• Issue receipts/refunds.
• Communicate product and services improvement recommendations to accommodate changing business needs.
• Operate computers, point-of-sale, and other systems/equipment to expedite purchase/services, research information, record data, etc.
• Maintain manuals, documents, knowledge base articles, and records.
• May process a variety of financial transactions and assist with inventories.
• May supervise staff, including hiring and performance management.

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

• General Equivalency Diploma (GED) or High School (HS)
• No prior relevant work experience required
• Required Certifications: None

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies.

Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

SALARY & BENEFITS

The salary range for this position, including all possible grades, is $33,504.00 - $48,552.00.

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

Salary Structure - Information on Penn State's salary structure

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473. Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.

Federal Contractors Labor Law Poster PA State Labor Law Poster Penn State Policies Copyright Information Hotlines There’s a reason Penn State consistently ranks among the top one percent of the world’s universities. Across 24 campuses, our 100,000 students and 40,000 faculty and staff know the real measure of success goes beyond the classroom – it’s the positive impact made on communities across the world. Our ideals stem from our origins as Pennsylvania’s sole land-grant institution, which allow us to continue to bring positive impact to humanity through our teaching, research, and engagement mission. And across the world is a community of Penn Staters – more than half a million strong – driven by that same spirit to serve our local and global communities. At Penn State, passion is met with collaboration in an environment that is rooted in shared pride for the accomplishments of our fellow students, faculty, staff, and alumni. Penn Staters cheer each other on to build a culture committed to service and engagement. Our University values represent our core ethical aspirations for all our daily activities and actions as students, faculty, staff, and volunteers at Penn State. Our values are as follows; Integrity, Respect, Responsibility, Discovery, Excellence, and Community. We Are Penn State. One Community. Impacting Many.