Part-Time Virtual Care Chaplain

Chaplain; United States; Remote; USD 29,000 - 32,000; Full time

Job summary

CCA in the United States is seeking a Virtual Care Chaplain to support a remote call center in responding to calls, texts, and messages from individuals seeking care and spiritual guidance. The role involves sharing the Gospel with permission, with shifts from 12:00 pm to 12:00 am ET and a cap of 29 hours per week.

Training and virtual supervision are provided. Responsibilities include responding to inquiries during assigned shifts, documenting activities, and maintaining SOPs.

Qualifications

• Experience in a call center environment is a plus.
• Ability to respond effectively to sensitive inquiries.

Responsibilities

• Demonstrates behavior aligned with CCA’s Mission Statement, Statement of Faith, and Missionary Mindset
• Answer incoming calls, texts and messaging as they are received during assigned shift
• Analyze and appropriately respond to spiritual and physical needs of callers through care, prayer and by sharing the Gospel with permission
• Accurately record and report data during and following each shift
• Maintain and adhere to the CCA Standard Operating Procedures
• Lead the lost to a salvation experience with permission
• Strive to build and maintain clear two-way communication and trust throughout CCA
• Display and promote a team player attitude with fellow chaplains and managers
• Comply with requests and direction from senior CCA leaders
• Lead or participate in Biblical devotions, worship and prayer, as needed
• Support the ministry of CCA through regular intercessory prayer
• If Ordained, able to assist with conducting funeral services, as needed
• Regularly attends online team meetings, training opportunities or other meetings called by CCA leadership
• Proficient multi-tasker; example: performing data entry while talking-messaging.

Skills

Compassionate care

Active listening

Multi-tasking

Data entry

Education

Bachelor’s Degree in Biblical Studies

Tools

Word & Excel

Job description

Overview

Title: Virtual Care Chaplain

Location: (Remote)

USD 21.00 - 23.00 Per Hour

Shift: This position requires three midnight shifts from 12:00am-6:00am the remaining shifts will be during the day.

To serve in a Virtual Call Center environment, responding to calls, texts, and messages from individuals seeking care, spiritual conversations, or guidance. With permission, you will share the life-transforming message of Jesus Christ in a respectful and non-threatening manner. This role exclusively offers work shifts from 12:00 pm to 12:00am Eastern, with a salary scale capped at 29 hours per week. CCA provides comprehensive training and virtual supervision for this position.

Responsibilities

Critical functions: Demonstrates behavior aligned with CCA’s Mission Statement, Statement of Faith, and Missionary Mindset

• Able to step in as needed for local Chaplain support. Such as emergency hospital visits or similar local emergency situations
• Answer incoming calls, texts and messaging as they are received during assigned shift
• Analyze and appropriately respond to spiritual and physical needs of callers through care, prayer and by sharing the Gospel with permission
• Accurately record and report data during and following each shift

• Maintain and adhere to the CCA Standard Operating Procedures
• Throughout CCA, promote the importance of consistent evangelism including the responsible sharing of the gospel and with permission, lead the lost to a salvation experience
• Strive to build and maintain clear two-way communication and trust throughout CCA
• Display and promote a team player attitude with fellow chaplains and managers
• Comply with requests and direction from senior CCA leaders
• Lead or participate in Biblical devotions, worship and prayer, as needed
• Support the ministry of CCA through regular intercessory prayer
• If Ordained, able to assist with conducting funeral services, as needed

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong personal relationship with Jesus Christ and calling of God to the ministry of corporate chaplain services.
• Spiritually mature Christian
• Commitment to CCA’s Christian mission.
• Agreement with CCA’s Statement of Faith.
• Alignment with CCA’s Core Values and Missionary Mindset.
• Burning desire to help people come to a personal relationship with Jesus Christ.
• Willingness and ability to respect CCA’s other Christian beliefs and abide by CCA’s Christian community standards.
• Active participation in a local Christian church.
• Demonstrated personal integrity and lifestyle in keeping with an active and mature Christian walk of faith.
• Possess language skills and cultural understanding and sensitively applicable to the employees served ensuring an ability to clearly communicate
• Clear understanding and conviction for CCA’s Why, How and What (Lk 10:27)
• Excel in all key areas of responsibility expected of an Expanded Services Chaplain
• Possess a computer and smart phone necessary for receiving calls and to document activities
• Able to strictly adhere to CCA’s confidentiality policy
• Able to submit all reports on time
• Regularly attends online team meetings, training opportunities or other meetings called by CCA leadership
• Proficient multi-tasker; example: performing data entry while talking-messaging.
• Consistently monitor CCA provided email account for CCA information and requests

EDUCATION and/or EXPERIENCE

• Preferred minimum of a Bachelor’s Degree in Biblical Studies from an accredited college or university. Other applicable experience: Seminary Student, Active or retired Missionary (international locations allowed, fluent in English), Elders and Deacons, Seasoned Bible Study Group Leaders.
• Required technology skills include ability to use a computer and software (such as Word & Excel), Internet, and cell phone.
• Customer Service and/or previous telephone and messaging experience in a call center environment, a plus
• Ability to respond effectively to the most sensitive inquiries or situations.

CERTIFICATES, LICENSES, REGISTRATIONS

• Denominational Ordination (if applicable)
• Chaplain, Counseling, Pastoral Care, a plus

PHYSICAL DEMANDS/WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimal physical effort typically required, resulting in minimal exertion, however, may include sitting for prolonged periods of time.
• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk/hear. Or have personal tools to accommodate this requirement.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Or have personal tools to accommodate this requirement.