Part-Time Veterinary Receptionist: Growth & Care

National Veterinary Associates; Canton (MA); On-site; USD 25,000 - 28,000; Part time

Job summary

Canton Veterinary Hospital is seeking a Part-Time Receptionist to cover early morning and evening shifts with rotating Saturdays. Experience in veterinary medicine is required and growth opportunities are available for the right candidate.

The Veterinary Receptionist will greet clients, determine needs, and complete check-in/out processes, while supporting hospital staff. This role requires standing for long periods and some heavy lifting in a busy clinic environment.

Qualifications

• Ability to lift approximately 50 pounds.
• Ability to multitask efficiently, and work well individually and within a team.
• Must be able to handle the physical and emotional aspect of work in a veterinary clinic environment, including euthanasia.
• Must have active listening, critical thinking, complex problem solving, time management, judgment and decision-making skills.
• Excellent communication skills and the ability to work effectively and efficiently in a fast-paced environment.

Responsibilities

• Communicates professionally and effectively to all members of the team and clients.
• Works collaboratively with veterinarian and technician team to help maintain the flow of pets.
• Provides compassionate service to clients.
• Professionally receives incoming calls on the telephone, using prescribed telephone techniques.
• Schedules client appointments and addresses client questions including calling clients back.
• Follows established policy and procedures in scheduling clients for prompt treatment of ill and/or injured patients, as well as proper scheduling of patients in need of vaccinations, rechecks, surgeries, in hospital procedures, and other services that require the doctors and technicians’ time.
• Contacts clients with scheduled outpatient or pre-surgery appointments to remind them of the time and appointment requirements.
• Maintains appearance and cleanliness of the waiting room and reception area through close, including re-stocking of products, office supplies, client educational materials, hospital brochures, etc.
• Demonstrates basic emergency procedures and can give proper information on transporting the patient to the hospital.
• Greets clients with a cheerful and professional attitude and makes them feel welcome during their entire time in the clinic.
• Completes client check-ins and check-outs, preparing all required forms such as in-house patient and client forms, health certificates, euthanasia forms, vaccination certificates, handouts, rabies tags and certificates, consent and release forms, pre-surgery instruction sheets, etc.
• Schedules follow-up medical progress exams and/or appointments for additional healthcare as directed by a doctor.
• Assists emotional and/or grieving clients by escorting them to a private area.
• Invoices clients, collects fees, makes change, imprints credit card forms and obtains authorization for credit charges, following the credit policies of the hospital.

Skills

Lift 50 pounds

Multitask efficiently

Active listening

Critical thinking

Communication skills

Professional demeanor

Job description

Canton Veterinary Hospital is seeking a Part-Time Receptionist to cover early morning and evening shifts with rotating Saturdays. Experience in veterinary medicine is required and growth opportunities are available for the right candidate.

The Veterinary Receptionist will greet clients, determine needs, and complete check-in/out processes, while supporting hospital staff. This role requires standing for long periods and some heavy lifting in a busy clinic environment.