Client Service Coordinator

National Veterinary Associates; Canton (MA); On-site; USD 25,000 - 28,000; Part time

Job summary

Canton Veterinary Hospital in Canton, MA, is seeking a Part-Time Client Service Representative to greet clients and manage the front desk, ensuring a smooth flow of patients and excellent client service. The CSR handles check-in/out, patient inquiries, and supports the veterinary team with clinic procedures.

Ideal candidates will have veterinary experience or a strong desire to grow in the veterinary field, with the ability to stand for long periods, lift up to 50 pounds, and maintain a

Qualifications

• Experience in Veterinary Medicine preferred.
• Ability to lift up to 50 pounds and stand for long periods.
• Excellent communication and active listening skills.

Responsibilities

• Greet clients and determine needs of clients and patients.
• Complete check-in and check-out process with the front office.
• Maintain front-office cleanliness and professional appearance.
• Assist Hospital Manager and doctors as needed.
• Provide compassionate service and help maintain patient flow.

Skills

Caring for animals

Lift 50 pounds

Multitasking

Active listening

Communication skills

Professional demeanor

Job description

Hospital Name: Canton Veterinary Hospital

Job Type: Support Staff

Description & Requirements

Canton Veterinary Hospital is currently looking to fill a Part-Time Client Service Rep position . This position is for early morning day shifts and evening shifts with rotating Saturdays. Experience in Veterinary Medicine is required. This is a great opportunity for someone who is looking for growth in the veterinary field. There are many learning opportunities available.

The CSR'S main responsibility is to provide exceptional client service while maintaining a smooth and efficient flow of clients and patients through the animal hospital. More specifically, the Veterinary Receptionist is responsible for greeting clients, determining the needs of the clients and patients, and completing the check-in and check-out process. The position requires a practical knowledge of the clinic’s procedures and policies. The CSR is expected to perform the office duties related to patient care and treatment and to assist the Hospital Manager and doctors as needed.

This is a Part Time position; This position may require standing for long periods of time and some heavy lifting may be involved.

The Client Service Rep reports to the Hospital Manager and in his/her absence, the Managing doctor.

Job Requirements/ Skills/ Physical Demands

• An employee in this position must have a sense of caring for animals
• Ability to lift approximately 50 pounds
• Ability to multitask efficiently, and work well individually and within a team
• Must be able to handle the physical and emotional aspect of work in a veterinary clinic environment, including euthanasia
• Must have active listening, critical thinking, complex problem solving, time management, judgment and decision-making skills
• Excellent communication skills and the ability to work effectively and efficiently in a fast-paced environment.
• Models a professional and courteous manner with all staff and clients

Essential Functions

• Communicates professionally and effectively to all members of the team and clients.
• Works collaboratively with veterinarian and technician team to help maintain the flow of pets
• Provides compassionate service to clients

Helps with client reminders for annual health assessments, parasite checks, dentistry, senior care, etc.

• Follows time clock procedures for clocking in and out at the start and end of the shift and reports to work on time for each shift.
• Ensures the front office is clean and tidy, always maintaining a professional appearance.
• Assists the Hospital Manager with special projects during slow times.
• Ensures there is a sufficient supply of hospital forms and office supplies and reorders the needed supplies on a timely basis, or notifies the Hospital Manager well in advance, so that inventory never runs out.
• Maximizes schedule based on Doctor and time needed for an appointment.
• Assists Hospital Manager with additional clinic tasks as needed.

Compensation commensurate with experience.

Canton Veterinary Hospital is an equal opportunity employer. We strongly and proudly support and value the uniqueness of all individuals and promote a work environment where diversity is embraced.

Job Type: Part-time

Experience:

• Veterinary: 1 year (Preferred)
• Day Shift (Preferred)
• Night Shift (Preferred)
• Rotating Saturday Shift

Salary: $18-20/hr (commensurate with experience)