Part-Time Universal Banker: Elevate Client Experience

Truist; Taneytown (MD); On-site; USD 30,307 - 34,440; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Vacation

Sick days

Paid holidays

Job summary

Truist is seeking a Part Time Universal Banker to deliver exceptional client experiences, educate customers on digital banking, and support branch sales efforts. The role may require weekend hours and occasional travel, with a base hourly pay of $22.00–$25.00 and additional incentive pay.

The position emphasizes relationship building, IRM integration, and adherence to banking policies while assisting clients with account services and product referrals.

Qualifications

• High school diploma or equivalent education.
• Two years of teller or cash‑handling or client service experience.
• Six months of client relationship building or sales experience.
• Excellent interpersonal and communication skills, including a desire to interact with clients and prospects.
• Ability to master personal computer (PC) keyboard and software skills necessary for branch automation.
• Ability to multi‑task under time constraints.
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
• Ability to travel to accommodate temporary staffing needs as required, including temporary assignment or locale changes.
• Ability to work weekends and/or extended hours with occasional travel and overnights may be included.

Responsibilities

• Provide a distinctive client experience to ensure a consistent service level by engaging clients with smiles, facilitating courteous conversation, conducting both complex and standardized transactions while uncovering needs and performing more complex transactions with assistance as necessary.
• Educate clients on digital, self‑service solutions including ATMs, online and mobile banking to make banking easier and enhance the service experience.
• Support team sales process by participating in client outreach through outbound calls, checking for client offers, and identifying client needs or opportunities by fulfilling the need or referring the client to appropriate branch team members or specialists.
• Understand the importance of Integrated Relationship Management (IRM) to ensure seamless delivery of Truist expertise and solutions for our clients’ unique needs.
• Participate fully in all components of the established Truist Retail Community Bank Leadership Routines.
• Commit to advancing individual and product knowledge to better serve consumer and business clients by attending sales, service and product knowledge meetings and all applicable training classes and web‑based learning.
• Adhere to internal controls, operational procedures, and risk management policies while staying informed of changes in policies and procedures to ensure compliance with current guidelines.
• Serve as secondary contact for new account openings and problem resolution, offering applicable products and services to clients and prospects and handling a proportionate volume of work based on branch demands.

Skills

Customer service

Sales experience

Interpersonal skills

PC proficiency

Multi-tasking

MS Office

Weekend/extended hours flexibility

Travel flexibility

Education

High school diploma or equivalent

Job description

Truist is seeking a Part Time Universal Banker to deliver exceptional client experiences, educate customers on digital banking, and support branch sales efforts. The role may require weekend hours and occasional travel, with a base hourly pay of $22.00–$25.00 and additional incentive pay.

The position emphasizes relationship building, IRM integration, and adherence to banking policies while assisting clients with account services and product referrals.