Part-Time Travel Payments & Support Associate

School Tours of America; Houston (TX); On-site; USD 2,066,400 - 2,755,200; Part time

Job summary

School Tours of America in Houston, TX is seeking a friendly, organized Calls to Collect Associate for a part-time, in-office role. You will help families with payment questions, send reminders, and ensure balances are paid before travel.

You’ll contact customers by phone and email, document interactions, review aging reports, and coordinate with Airlines, Accounting and Customer Service to resolve account questions.

Qualifications

• Excellent customer service and communication skills.
• Strong organizational skills and attention to detail.
• Ability to work independently while managing multiple priorities.
• Experience in customer service, collections, accounts receivable, or call center preferred.

Responsibilities

• Call customers by phone and email regarding outstanding balances.
• Provide friendly, professional payment assistance and answer questions.
• Document interactions accurately in the database.
• Review aging reports and prioritize collection efforts.
• Coordinate with Airlines, Accounting, and Customer Service to resolve questions.
• Assist with reports, filing, and administrative tasks as needed.

Skills

Customer service

Organization

Attention to detail

Multitasking

Bilingual (English/Spanish)

Tools

Microsoft Office

CRM systems

Job description

School Tours of America in Houston, TX is seeking a friendly, organized Calls to Collect Associate for a part-time, in-office role. You will help families with payment questions, send reminders, and ensure balances are paid before travel.

You’ll contact customers by phone and email, document interactions, review aging reports, and coordinate with Airlines, Accounting and Customer Service to resolve account questions.