Calls to Collect Part-Time Associate

School Tours of America; Houston (TX); On-site; USD 2,066,400 - 2,755,200; Part time

Job summary

School Tours of America in Houston, TX is seeking a friendly, organized Calls to Collect Associate for a part-time, in-office role. You will help families with payment questions, send reminders, and ensure balances are paid before travel.

You’ll contact customers by phone and email, document interactions, review aging reports, and coordinate with Airlines, Accounting and Customer Service to resolve account questions.

Qualifications

• Excellent customer service and communication skills.
• Strong organizational skills and attention to detail.
• Ability to work independently while managing multiple priorities.
• Experience in customer service, collections, accounts receivable, or call center preferred.

Responsibilities

• Call customers by phone and email regarding outstanding balances.
• Provide friendly, professional payment assistance and answer questions.
• Document interactions accurately in the database.
• Review aging reports and prioritize collection efforts.
• Coordinate with Airlines, Accounting, and Customer Service to resolve questions.
• Assist with reports, filing, and administrative tasks as needed.

Skills

Customer service

Organization

Attention to detail

Multitasking

Bilingual (English/Spanish)

Tools

Microsoft Office

CRM systems

Job description

Location: Houston, TX (Spring Branch Office)

Schedule: Part-Time | Monday–Friday | In-Office

At School Tours of America (STA), we create unforgettable educational travel experiences for students across the country. We're looking for a friendly, organized, and customer-focused individual to join our team as a Calls to Collect Associate.

This isn't a high-pressure collections job. Instead, you'll help families prepare for their upcoming student trips by answering payment questions, sending reminders, and ensuring account balances are paid before travel. If you enjoy helping people, are comfortable talking on the phone, and have great attention to detail, we'd love to meet you.

What You'll Do

• Contact customers by phone and email regarding outstanding account balances.
• Provide friendly, professional customer service while answering payment-related questions.
• Document customer interactions accurately.
• Review aging reports and prioritize collection efforts.
• Work closely with various departments such as Airlines, Accounting, and Customer Service to resolve account questions.
• Assist with reports, filing, maintaining accurate records in the database, and assisting with other administrative projects as needed.

What We're Looking For

• Excellent customer service and communication skills.
• Strong organizational skills and attention to detail.
• Ability to work independently while managing multiple priorities.
• Previous customer service, collections, accounts receivable, or call center experience is preferred.
• Basic proficiency with Microsoft Office.
• Experience using customer account management or database systems is preferred.
• Bilingual (English/Spanish) is a plus but not required.

Why Join STA?

• Supportive, team-oriented work environment.
• Opportunity to make a positive impact on families preparing for educational travel.

If you're dependable, organized, enjoy helping people, and want to be part of a company that creates life-changing educational travel experiences for students across the country, we'd love to hear from you!

Apply today and become part of the School Tours of America team!