Part-Time Trauma-Informed Shelter Counselor — Empower Residents

Family Services Inc.; Altoona (PA); On-site; USD 17,000 - 24,000; Part time

Job summary

Family Services is seeking a Part-Time Direct Service Professional for our Family Shelter in Altoona, PA. You will provide empowerment-focused case management, supportive counseling, and assist residents with housing stability and employment preparation.

This role emphasizes trauma-informed care and collaboration with residents and community partners. Typical hours are Monday–Friday, 3pm–11pm, with additional fill-in shifts as needed.

Qualifications

• Must be 21 years of age or older.
• High school diploma or GED required.
• Ability to successfully pass a drug screen and all required background checks.

Responsibilities

• Provide empowerment-focused case management and supportive counseling services.
• Assist residents with housing stability, independent living skills, employment searches, resume preparation, interview skills, and job retention.
• Connect residents with community resources and coordinate referrals based on individual needs.
• Complete admissions, discharges, progress notes, incident reports, and other required documentation.
• Facilitate house meetings and help resolve communal living concerns.
• Provide crisis intervention and support during challenging situations.
• Ensure a safe, respectful, and trauma-informed living environment for all residents.
• Monitor shelter activities, house rules, curfews, and resident safety.
• Assist with shelter operations, including room checks, inventory management, donations, housekeeping oversight, and emergency procedures.
• Work collaboratively with residents, coworkers, and community partners to promote positive outcomes.

Skills

Compassionate

Patient

Respectful

Independent

Trauma-informed

Confidentiality

Time management

Education

HS Diploma or GED

Job description

Family Services is seeking a Part-Time Direct Service Professional for our Family Shelter in Altoona, PA. You will provide empowerment-focused case management, supportive counseling, and assist residents with housing stability and employment preparation.

This role emphasizes trauma-informed care and collaboration with residents and community partners. Typical hours are Monday–Friday, 3pm–11pm, with additional fill-in shifts as needed.