Part-Time Transit Customer Support Specialist

MetroLink Tulsa; Oklahoma; On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Health insurance

Long-term disability

Life insurance

Vision & dental

Pension & 457b

Paid time off

Job summary

MetroLink Tulsa is seeking a part-time Customer Service Representative in Tulsa to serve as the welcoming voice of our transit system. You will provide information on routes, schedules, and policies, assist riders in planning trips, and document inquiries with care. The role requires strong communication and computer skills, with availability for evenings, nights, weekends and some holidays. Join us in making public transportation reliable and friendly for our community.

Qualifications

• Excellent communication skills, both verbal and written.
• Ability to think on your feet and multitask effectively.
• Courteous, patient, and professional demeanor.
• Strong knowledge of Tulsa area, streets, and addresses is a plus.
• Willingness to work evenings, nights, weekends and some holidays.

Responsibilities

• Be the go-to person for information on MetroLink Tulsa’s services.
• Help passengers plan trips, find bus stops, and suggest alternative ride options.
• Handle inquiries and concerns with professionalism; document feedback.
• Build relationships with riders and community members to improve service experience.
• Stay proficient in MetroLink Tulsa software and policies; collaborate with team.

Skills

Communication skills

Problem-solving abilities

Positive attitude

Knowledge of Tulsa area

Availability evenings/weekends/holidys

Excellent computer skills

Tools

Computer software

Job description

MetroLink Tulsa is seeking a part-time Customer Service Representative in Tulsa to serve as the welcoming voice of our transit system. You will provide information on routes, schedules, and policies, assist riders in planning trips, and document inquiries with care. The role requires strong communication and computer skills, with availability for evenings, nights, weekends and some holidays. Join us in making public transportation reliable and friendly for our community.