Transit Customer Service Specialist — Evenings & Weekends

MetroLink Tulsa; Oklahoma; On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Disability

Life insurance

Vision & Dental

Retirement plan

Paid time off

Job summary

MetroLink Tulsa is seeking a Customer Service Representative to be the welcoming voice of our transit system, handling calls, emails, and in-person inquiries while delivering accurate information on routes, schedules, and policies.

You’ll help passengers plan trips, locate stops, and explore alternative options, document feedback, and stay up to date with procedures, all while maintaining a courteous, patient, and proactive attitude.

Qualifications

• Knowledge of Tulsa area is a plus.
• Excellent communication skills, both verbal and written, with a friendly and professional tone.
• Ability to think on your feet, multitask, and manage time effectively.
• Courteous, patient, and positive attitude in interactions with customers.
• Willingness to work evenings, nights, weekends, and some holidays.

Responsibilities

• Be the transit expert for MetroLink Tulsa, providing accurate information on routes, schedules, and policies via call, email or in person.
• Guide and educate passengers, helping plan trips and locate bus stops; suggest alternative ride options when needed.
• Listen to and resolve customer inquiries and concerns professionally, documenting feedback as needed.
• Build relationships with daily commuters and first-time riders, maintaining a friendly, helpful demeanor.
• Maintain proficiency in MetroLink Tulsa's computer systems and stay up to date on policies and procedures.

Skills

Communication skills

Problem solving

Customer service

Positive attitude

Availability

Computer skills

Job description

MetroLink Tulsa is seeking a Customer Service Representative to be the welcoming voice of our transit system, handling calls, emails, and in-person inquiries while delivering accurate information on routes, schedules, and policies.

You’ll help passengers plan trips, locate stops, and explore alternative options, document feedback, and stay up to date with procedures, all while maintaining a courteous, patient, and proactive attitude.