Transit Customer Service Pro — Support Tulsa’s Mobility

Metropolitan Tulsa Transit Authority; Tulsa (OK); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Free Employee Health Insurance

Long Term Disability

Life Insurance

Vision, Dental and Supplemental ins.

Pension & 457b retirement

Vacation, Sick & Holidays

Job summary

MetroLink Tulsa is seeking a dedicated Customer Service Representative to be the welcoming voice of our transit system. You will help riders navigate routes, schedules, and policies, ensuring a positive, stress-free experience for every passenger.

You will answer inquiries with a friendly approach, document feedback, and stay up to date on policies. This full-time role supports community mobility and exceptional service across Tulsa and surrounding areas.

Qualifications

• Knowledge of the Tulsa area and nearby streets is a plus.
• Excellent verbal and written communication with a friendly, professional tone.
• Strong problem-solving abilities and multitasking skills.
• Courteous, patient attitude and positive customer service mindset.
• Availability to work evenings, nights, weekends and some holidays.

Responsibilities

• Be the transit expert for MetroLink Tulsa’s services and answer calls, emails, or in-person inquiries with accurate information on routes, schedules, and policies.
• Guide passengers in planning trips, finding bus stops, and suggesting alternative ride options to simplify travel.
• Listen to and resolve customer inquiries and concerns with professionalism and courtesy; document feedback.
• Build relationships with diverse riders and community members, helping them navigate city transportation.
• Stay proficient with MetroLink Tulsa’s software and collaborate with team and management on policies.

Skills

Tulsa area knowledge

Communication skills

Problem-solving

Positive attitude

Availability

Job description

MetroLink Tulsa is seeking a dedicated Customer Service Representative to be the welcoming voice of our transit system. You will help riders navigate routes, schedules, and policies, ensuring a positive, stress-free experience for every passenger.

You will answer inquiries with a friendly approach, document feedback, and stay up to date on policies. This full-time role supports community mobility and exceptional service across Tulsa and surrounding areas.