Part-Time Transit Customer Service Rep

Transdev North America, Inc.; Norcross (GA); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Paid Sick Leave

401k retirement benefits

Life insurance

Company holidays

Job summary

Transdev North America, Inc. in Norcross, GA is hiring a part-time Customer Service Representative to act as a liaison for our customers, providers, and client. We are seeking friendly, customer service-oriented people who are dedicated to safety and reliability.

Position offers $17.00 per hour with benefits after probation and a schedule that fits part-time availability. Key duties include responding to inquiries, understanding policies, and documenting trip details accurately.

Qualifications

• High School Diploma, GED or equivalent.
• Computer literate.
• Excellent customer service skills.
• Ability to operate standard telephone system.
• Subject to a DOT drug testing and physical if applicable.

Responsibilities

• Respond to customer inquiries and concerns with timely responses and accurate information or redirecting to a supervisor.
• Comprehensive understanding of policies and procedures
• Meet or exceed established performance requirements.
• Document trip authorizations and details including transportation type, pickup times, appointment times and addresses.
• Other duties as required.

Skills

Excellent customer service

Computer literate

Telephone system operation

Education

High School Diploma or GED

Job description

Transdev North America, Inc. in Norcross, GA is hiring a part-time Customer Service Representative to act as a liaison for our customers, providers, and client. We are seeking friendly, customer service-oriented people who are dedicated to safety and reliability.

Position offers $17.00 per hour with benefits after probation and a schedule that fits part-time availability. Key duties include responding to inquiries, understanding policies, and documenting trip details accurately.