Part-Time Tier 2 Internet & Voice Support (Remote)

Great Plains Communications; Omaha (NE); Hybrid; USD 24,000 - 36,000; Part time

Benefits offered by this job

Remote work after training

In-office training 6-8 weeks

Job summary

Great Plains Communications is seeking a Part-time Technical Support Specialist (30 hours per week) to provide escalated Tier 2 support for Internet and Voice services. The role serves as the escalation point for CRC and Broadband Technicians, with in-house training required for the first 6-8 weeks.

After training, there is an option to work fully remote, with occasional in-person meetings at Blair/Kearney/Chadron offices as needed.

Qualifications

• High school diploma or equivalent with technical training preferred.
• 2+ years in Internet-related computing systems and IP networks ideal.
• Strong customer service orientation and clear communication.

Responsibilities

• Provide escalated Tier 2 support for Internet and Voice services.
• Own end-to-end resolution of escalated tickets with timely updates.
• Assist Field Technicians and CRC with issues and documentation.
• Communicate with Service Assurance on outages and improvements.
• Perform troubleshooting on modems, routers, and network equipment.
• Maintain professional interaction with customers and internal teams.

Skills

Customer service

Technical support

IP networks

Networking basics

Communication skills

Education

High school diploma

Technical training

Job description

Great Plains Communications is seeking a Part-time Technical Support Specialist (30 hours per week) to provide escalated Tier 2 support for Internet and Voice services. The role serves as the escalation point for CRC and Broadband Technicians, with in-house training required for the first 6-8 weeks.

After training, there is an option to work fully remote, with occasional in-person meetings at Blair/Kearney/Chadron offices as needed.