Remote-Eligible Part-Time Technical Support Specialist

Great Plains Communications; Omaha (NE); Hybrid; USD 21,000 - 28,000; Part time

Job summary

Great Plains Communications is seeking a Part‑time Technical Support Specialist (30 hours per week) to provide escalated technical support for Internet and Voice services. You will serve as Tier 2 escalation for Customer Response Representatives and Broadband Technicians, with in-office training first and potential remote work after 6–8 weeks.

Ideal candidates are high school graduates with 2+ years in Internet-related computing systems and IP networks.

Qualifications

• High school graduate or equivalent required.
• 2+ years experience with Internet-related computing systems (PCs and servers) and IP networks preferred.

Responsibilities

• Provides resolution of Internet, Voice, IP Video, Wireless, and Home Security service problems.
• Processes all tickets escalated by Tier 1 or CRC to ensure end-to-end resolution.
• Performs prescribed troubleshooting and documents problems for escalation and tracking.
• Interacts with customers in a friendly and professional manner.
• After training, may work remotely with occasional in-person meetings.

Skills

Customer service orientation

Communication skills

Technical troubleshooting

Education

High school diploma or equivalent

Tools

IP networks

Modems/routers

Job description

Great Plains Communications is seeking a Part‑time Technical Support Specialist (30 hours per week) to provide escalated technical support for Internet and Voice services. You will serve as Tier 2 escalation for Customer Response Representatives and Broadband Technicians, with in-office training first and potential remote work after 6–8 weeks.

Ideal candidates are high school graduates with 2+ years in Internet-related computing systems and IP networks.