Broadband Technician

Great Plains Communications; Norfolk (NE); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive wage

Comprehensive benefits package

Culture focused on professional growth

Job summary

Great Plains Communications is looking for experienced Broadband Technicians to join our growing team in Northeast Nebraska. The role involves installing and repairing internet, phone, and TV services for both business and residential customers, while delivering exceptional customer experience.

Candidates should have 1-7 years of relevant experience and be able to work rotating weekend shifts. We offer competitive wages and a comprehensive benefits package focused on professional growth.

Qualifications

• 1-7 years of related experience in a technical field.
• Basic knowledge of electronics and testing equipment.
• Ability to lift up to 50 lbs. and work outside in various weather conditions.

Responsibilities

• Perform installation, splicing, and repair of internet, phone, and TV services.
• Help maintain mainline coax and fiber systems.
• Actively promote company products and deliver outstanding support.

Skills

Customer relations skills

Troubleshooting

Strong verbal/written communication

Education

High School diploma or equivalent

Tools

EXFO Light meters

Volt-ohm meters

Job description

Great Plains Communications is growing!

We are seeking experienced Broadband Technicians in the Northeast Nebraska areas to include Norfolk, Wayne, Westpoint, Osmond, Wakefield and Ponca. In this role, you will install and repair internet, phone, and TV services for business and residential customers while acting as a brand ambassador to provide exceptional customer experience.

The Role

• Position: Broadband Technician
• Locations: Norfolk, Wayne, Westpoint, Osmond, Wakefield and Ponca, NE
• Experience: 1–7 years in a relevant field
• Able to work rotating weekend shifts and on -call (required)

Key Responsibilities

• Network Services: Perform installation, splicing, and repair of internet, phone, and TV services over coax, copper and fiber systems.
• Systems Maintenance: Help maintain mainline coax and fiber systems to ensure high performance.
• Customer Success: Actively promote company products and services while delivering outstanding support.
• Administrative: Interpret and complete staking sheets, work orders, maps, and cable counts.
• Logistics & Safety: Operate company vehicles and equipment (bucket trucks), work non-standard hours (including nights/weekends/call-outs), and travel for training when needed.

What We Are Looking For

• Experience: 1-7 years of related experience with a High School diploma or equivalent.
• Technical Skills: Basic knowledge of electronics and testing equipment (EXFO Light meters, volt-ohm meters). Fiber fusion splicing and provisioning experience is a plus, but training is provided.
• Physical Aptitude: Ability to lift up to 50 lbs., climb ladders, operate bucket trucks, dig, and maneuver in crawl spaces and attics.
• Requirements: A valid driver's license, good driving record, and comfortable working outside under various weather conditions.
• Soft Skills: Strong verbal/written communication, troubleshooting, typing, and customer relations skills.

Why Join Great Plains Communications?

We are a premier fiber-driven technology provider with a 19,000-mile network delivering reliable solutions to nearly 200 communities. We offer a competitive wage, a comprehensive benefits package, and a culture focused on professional growth.

High-performing network, high-performing people.

Apply at www.gpcom.com/careers