Part-Time Tier 2 Tech Support Specialist (Remote Option)

Great Plains Communications; Chadron, Kearney, Blair (NE, NE, NE); Hybrid; USD 19,000 - 30,000; Part time

Job summary

Great Plains Communications is seeking a Part-time Technical Support Specialist (30 hours per week) to provide an escalated level of technical support for the Internet and Voice lines of business. The role serves as the Tier 2 escalation point for Customer Response Representatives and Broadband Technicians, with in-office training of 6–8 weeks and a potential fully remote option after training.

The ideal candidate will be a high school graduate with 2 years of experience in Internet-related

Qualifications

• High school graduate or equivalent with additional technical training.
• 2 years' experience with Internet-related computing systems (PCs and servers) and IP networks.
• Experience in a multi-faceted network (Voice, Video, Data).
• 6+ months experience in a customer service environment.

Responsibilities

• Provides resolution of Internet, Voice, IP Video, Wireless, and Home Security service problems.
• Processes all tickets escalated by Tier 1 support or calls transferred by the CRC.
• Provides end-to-end resolution of escalated tickets in a timely manner.
• Assists customers with connections, browsing, networking, and email while using Internet services.
• Documents problems and routes to appropriate technicians.

Skills

Customer service

Technical troubleshooting

IP networks

Education

High school diploma

Job description

Great Plains Communications is seeking a Part-time Technical Support Specialist (30 hours per week) to provide an escalated level of technical support for the Internet and Voice lines of business. The role serves as the Tier 2 escalation point for Customer Response Representatives and Broadband Technicians, with in-office training of 6–8 weeks and a potential fully remote option after training.

The ideal candidate will be a high school graduate with 2 years of experience in Internet-related