Part-Time Test Proctor & Customer Service Specialist

Pearson; Buffalo Grove (IL); On-site; USD 20,664 - 30,307; Part time

Job summary

Pearson VUE in Buffalo Grove, Illinois is seeking a part-time Test Administrator to ensure secure exam delivery and excellent customer service in a quiet testing environment.

Responsibilities include checking in candidates, verifying IDs, explaining the process, proctoring, troubleshooting with internal teams, and light housekeeping. Flexible scheduling across weekdays and some Saturdays; 15–19 hours per week.

Qualifications

• High school diploma or equivalent is required.
• Minimum of 1 year customer service experience is preferred.
• Experience proctoring or invigilating exams is highly preferred.
• Must be flexible in work hours and days.
• Beginner to intermediate experience in Microsoft Office (Word, Excel and Outlook).
• Must be able to sit for long periods of time and also escort candidates to and from testing room. Must be able to bend, stoop and lift up to 20 lbs. with reasonable accommodation.
• Must be comfortable in a quiet testing environment, hear soft voices and see details from a distance.

Responsibilities

• The Test Administrator position is responsible for providing a secure exam delivery and superior customer service in a comfortable friendly environment. In this position, you will be required to:
• Comply with all testing procedures and strictly adhere to company policies using careful judgment.
• Check in testing candidates, verify identification, and explain the exam process.
• Proctor / invigilate candidates while testing.
• Troubleshoot with internal departments to fix technical issues.
• Complete light housekeeping duties such as vacuuming the floors and sanitizing keyboards after each candidate has finished their examination.
• Other duties assigned.

Skills

Customer service experience

Exam proctoring experience

Education

High school diploma

Tools

Microsoft Office

Job description

Pearson VUE in Buffalo Grove, Illinois is seeking a part-time Test Administrator to ensure secure exam delivery and excellent customer service in a quiet testing environment.

Responsibilities include checking in candidates, verifying IDs, explaining the process, proctoring, troubleshooting with internal teams, and light housekeeping. Flexible scheduling across weekdays and some Saturdays; 15–19 hours per week.