Test Center Proctor & Customer Service Lead

Pearson; Baltimore (MD); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, STD/LTD

401(k) Retirement Plan with employer 4

Employee Stock Purchase Plan

Tuition Reimbursement

Company-paid life insurance

Business travel insurance

Job summary

Pearson VUE in Baltimore, MD is hiring for a full-time Test Administrator to deliver secure exam administration and provide excellent customer service in a quiet, professional environment.

The role includes checking in candidates, verifying IDs, proctoring exams, troubleshooting technical issues, and light housekeeping. A high school diploma and 1 year of customer service are preferred, with flexible hours across Mon-Sat and 35 hours per week.

Qualifications

• High school diploma or equivalent is required.
• Minimum of 1 year customer service experience is preferred.
• Experience proctoring or invigilating exams is highly preferred.
• Must be flexible in work hours and days.
• Beginner to intermediate experience in Microsoft Office (Word, Excel, and Outlook).
• Must be able to sit for long periods of time and also escort candidates to and from testing room.
• Must be able to bend, stoop and lift up to 20 lbs with reasonable accommodation.
• Must be comfortable in a quiet testing environment, able to hear soft voices, and see details from a distance.

Responsibilities

• Check in testing candidates, verify identification, and explain the exam process
• Proctor / invigilate candidates while testing
• Troubleshoot with internal departments to fix technical issues
• Complete light housekeeping duties such as vacuuming the floors and sanitizing keyboards after each candidate has finished their examination
• Other duties as assigned

Skills

Customer service

Proctoring

MS Office

Scheduling flexibility

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Pearson VUE in Baltimore, MD is hiring for a full-time Test Administrator to deliver secure exam administration and provide excellent customer service in a quiet, professional environment.

The role includes checking in candidates, verifying IDs, proctoring exams, troubleshooting technical issues, and light housekeeping. A high school diploma and 1 year of customer service are preferred, with flexible hours across Mon-Sat and 35 hours per week.