Part-Time Test Center Proctor & Operations (Flexible Schedule)

Prometric; Village of East Syracuse (NY); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

12 Paid Holidays Off annuallybased on 

No selling or quotas

Office setting environment

No inventory, stocking, floor moves or

Paid training

Sick time prorated based on start date

401K

Employee Assistance Program

Vision

FSA

Legal

Vacation

Job summary

The Test Center Administrator (TCA) at Prometric in East Syracuse, NY provides a friendly face for examinees, verifies identification, and enforces exam policies to maintain the highest standards of integrity in a fast-paced test center. This role supports the daily operations and ensures a fair testing experience.

Ideal candidates have at least one year of customer service experience, are 18+, and comfortable with Windows-based software. Flexible part-time schedule required.

Qualifications

• High school diploma or equivalent required.
• College experience a plus.
• Minimum of one year of customer service experience required, in person.
• Must be 18 years of age to qualify.
• Ability to communicate professionally and effectively with candidates and coworkers.
• Ability to write detailed and accurate reports and correspondence.
• Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation.
• Familiar with Microsoft Windows-based computer programs and applications (including MS Office, Outlook, Explorer).

Responsibilities

• Maintain and apply expert knowledge of test center policies, practices and procedures.
• Greet examinees and verify identification.
• Perform required security checks including the use of wands.
• Continuously monitor candidates as they complete exams.
• Report and/or resolve candidate issues with urgency.
• Maintain secure environment and materials in the test center at all times.
• Ensure every candidate receives a fair and comfortable testing experience.
• Report any occurrences outside company guidelines.
• Ability to be flexible with scheduling based on Prometric days of operations.
• Represent Prometric's vision, mission and values.
• Safeguard the test center from misconduct.
• If applicable, digitally scan and record candidate fingerprint identification.

Skills

Customer service

Professional communication

Multi-tasking

Report writing

Shipping/packing prep

Education

High school diploma or equivalent

College experience a plus

Tools

MS Office

Job description

The Test Center Administrator (TCA) at Prometric in East Syracuse, NY provides a friendly face for examinees, verifies identification, and enforces exam policies to maintain the highest standards of integrity in a fast-paced test center. This role supports the daily operations and ensures a fair testing experience.

Ideal candidates have at least one year of customer service experience, are 18+, and comfortable with Windows-based software. Flexible part-time schedule required.