Part-Time Test Center Proctor & Customer Service

Pearson; Peoria (IL); On-site; USD 23,000 - 28,000; Part time

Job summary

Pearson VUE is hiring a part-time Test Administrator for our Peoria, IL site to ensure secure exam delivery and provide excellent customer service in a quiet testing environment.

Responsibilities include checking in candidates, verifying IDs, proctoring exams, troubleshooting technical issues, and performing light housekeeping. Flexible schedule with 10–15 hours per week; shifts vary across mornings and evenings.

Qualifications

• High school diploma or equivalent is required.
• Minimum of 1 year customer service experience is preferred.
• Experience proctoring or invigilating exams is highly preferred.
• Must be flexible in work hours and days.
• Beginner to intermediate experience in Microsoft Office (Word, Excel, and Outlook).
• Must be able to sit for long periods of time and also escort candidates to and from testing room.
• Must be able to bend, stoop and lift up to 20 lbs with reasonable accommodation.
• Must be comfortable in a quiet testing environment, able to hear soft voices, and see details from a distance.

Responsibilities

• Check in testing candidates, verify identification, and explain the exam process
• Proctor / invigilate candidates while testing
• Troubleshoot with internal departments to fix technical issues
• Complete light housekeeping duties such as vacuuming the floors and sanitizing keyboards after each candidate has finished their examination
• Other duties as assigned

Skills

Customer service

Exam proctoring

Flexibility

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Pearson VUE is hiring a part-time Test Administrator for our Peoria, IL site to ensure secure exam delivery and provide excellent customer service in a quiet testing environment.

Responsibilities include checking in candidates, verifying IDs, proctoring exams, troubleshooting technical issues, and performing light housekeeping. Flexible schedule with 10–15 hours per week; shifts vary across mornings and evenings.