Resident Services, Coordinator, Relocation Specialist

South Portland Housing Authority; Portland (ME); On-site; USD 40,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Disability insurance

Life insurance

Retirement plan

Paid time off

Completion bonus

Job summary

South Portland Housing Authority seeks a Resident Relocation Specialist with strong project management and interpersonal skills to oversee on-site relocation tasks for an 8-story, 100-unit building undergoing occupied rehabilitation.

You will be the primary contact for residents, explain timelines, coordinate with movers, contractors, and social service agencies, and maintain logs. Bachelor's preferred with 2–4 years in relocation, leasing, or PM; Maine driver's license required.

Qualifications

• Bachelor's degree preferred with 2–4 years in relocation, leasing, project management, or social services.
• Strong critical thinking and ability to manage stressful situations.
• Proficient with Microsoft Office Suite including Excel.
• Valid Maine driver's license with clean driving record.

Responsibilities

• Serve as residents’ primary contact during relocation.
• Explain relocation timelines and conduct tenant apartment inspections.
• Coordinate with residents, movers, vendors, and contractors to support relocation.
• Maintain case notes, activity logs, and schedule resident meetings.
• Collaborate with leasing and development teams to ensure timely relocations.
• Connect residents with social service providers.

Skills

Project management

Independent work

Attention to detail

Critical thinking

Customer service

Interpersonal skills

Communication skills

Education

Bachelor's degree preferred

Tools

Microsoft Office

Excel

Job description

Description

Description

South Portland Housing Authority is seeking an individual with excellent project management skills; the ability to work independently and take initiative; strong attention to detail with the ability to meet deadlines; critical thinking skills; and excellent customer service, interpersonal, and communication skills to join our team as a Resident Relocation Specialist.

This role will assist with the occupied rehabilitation of a 100-unit affordable housing building owned and operated by the Housing Authority. The 8-story building will receive major improvements to building systems, such as elevators, as well as in-unit work, including window replacements and new air conditioning and heating. Residents will not be required to move from their units but will need to temporarily relocate to the community room while work is performed in their individual units.

This position oversees daily on-site relocation tasks and collaborates closely with residents to prepare for and assist with all required relocation activities. The Resident Relocation Specialist also communicates regularly with the leasing and development team and coordinates with contractors to support a smooth, timely relocation process.

Key responsibilities include serving as residents’ primary point of contact throughout the relocation process; explaining relocation timelines; conducting tenant apartment inspections; and helping tenants prepare their apartments for temporary relocation. The role also involves coordinating with internal teams, movers, cleaners, property management, vendors, and community partners to support residents; maintaining accurate case notes and activity logs; scheduling and conducting resident meetings and outreach; and connecting residents with social service agencies and providers.

Requirements

Bachelor's degree preferred along with 2-4 years' experience in relocation services, leasing, project management, social services or similar field.

Critical thinking skills and capacity to manage stressful situations. Experience working with diverse populations and ability to communicate with stakeholder groups, staff and residents.

Proficient with Microsoft Office Suite including Excel. Possess a valid Maine Driver's license and clean driving record.

Ability to work a flexible daily schedule Monday through Friday, climb stairs, and be on foot for extended periods.

NOTE:

This is a special project; however, opportunities for a full-time Property Manager or Resident Services position may be considered at the end of the project.

Our standard benefits package for regular full-time employees includes 100% employer-paid health and dental insurance, short- and long-term disability coverage, and life insurance. We also offer a choice between a 7% retirement match or participation in the Maine State Retirement System pension plan, along with generous paid time off.

We will also offer a completion bonus for this important project, which can be negotiated as part of the overall compensation and benefits package.

ADDITIONAL INFORMATION

• November 2026 - April 2028, Many of the skills required for this position overlap with those for a Resident Service Coordinatior and Property Manager roles. The applicant can be considered for these roles if available after project completion.
• Expected 37.5 hour week, no weekends

Salary Description

• Base pay range, $29- $34 per hour
• Bonus, 5% - 10% ($4,000-$10,000) upon key milestones and project completion
• 3 weeks paid time off
• Mileage reimbursement
• Cell phone stipend