Part-Time Teller: Elevate Customer Experience

Fifth Third; Warren (MI); On-site; USD 21,000 - 26,000; Part time

Job summary

Fifth Third Bank in Warren, MI is seeking a part-time CSR/Teller to deliver excellent customer service and support daily banking needs. You will refer customers to bankers for consultative conversations, handle transactions with accuracy, and uphold bank policies and confidentiality.

Responsibilities include greeting customers, processing deposits and withdrawals, and resolving issues with professionalism. This role emphasizes risk awareness, ethics, and timely communication with customers and

Qualifications

• High school diploma/GED is required.
• Extensive cash handling is required.
• Contact with the public; adhere to dress code guidelines.
• Ability to interact comfortably and confidently with the public.
• Knowledge of retail policies and procedures.
• Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
• Demonstrate the company’s core values, work as one bank, take accountability, be respectful & inclusive, act with integrity.
• Need to have flexibility in scheduling.

Responsibilities

• Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and guide them to where their financial needs can be met.
• Provide follow up to customer questions and find solutions to address issues.
• Be responsive and timely with correspondence to keep lines of communication open and clear.
• Maintain a position of trust and responsibility by keeping all customer business confidential.
• Refer customers to Bankers and business partners for a consultative conversation.
• Build and maintain a working knowledge of the Retail products and services offered.
• Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes.
• Handle consumer and business customer problems with professionalism, directing more complex issues to Leadership as necessary.
• Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office.
• Maintain a balancing record that is in line with policy; find and correct outages and enlist help as needed.
• Demonstrate sound judgment in decision making, abiding to established guidelines and procedures.

Skills

Cash handling

Customer service

Public interaction

Dress code adherence

Problem resolution

Education

High school diploma/GED

Job description

Fifth Third Bank in Warren, MI is seeking a part-time CSR/Teller to deliver excellent customer service and support daily banking needs. You will refer customers to bankers for consultative conversations, handle transactions with accuracy, and uphold bank policies and confidentiality.

Responsibilities include greeting customers, processing deposits and withdrawals, and resolving issues with professionalism. This role emphasizes risk awareness, ethics, and timely communication with customers and