TAC Outfitter Experience Part-Time

Bass Pro Shops; Springfield (MO); On-site; USD 21,000 - 34,000; Part time

Benefits offered by this job

Employee discounts

Dental/Vision insurance

401k

Job summary

Bass Pro Shops Base Camp is seeking a Part-Time TAC Outfitter to deliver frontline technical support in Springfield, MO. You will handle incident tickets, assist end users by phone, email, and chat, and contribute to knowledge base articles.

The role requires a Diploma or GED with a BS in CS preferred, plus familiarity with Microsoft Active Directory and remote management tools. Prior call center experience is desired.

Qualifications

• Diploma/GED required; BS in CS or related field preferred.
• CompTIA and ITIL certifications are preferred.
• 2 years of experience in a call center or customer service environment.

Responsibilities

• Provides front line technical support via phone, email, and chat.
• Supports password management using Active Directory and other tools.
• Maintains incident tickets and creates knowledge base articles.

Skills

Customer service

Technical troubleshooting

Omni-channel support

Education

Diploma/GED

BS in CS or related field

Tools

Microsoft Active Directory

Remote management tools

Microsoft Office

Job description

## TAC Outfitter Experience Part-TimeApply: Springfield, MO (Bass Pro Shops Base Camp): Part time: Posted Today: End Date: November 30, 2026 (30+ days left to apply): R270542***POSITION SUMMARY:***The Technical Assistance Center (TAC) team provides technical support to the company’s end users over the phone, in person, or remotely via remote access software. Responsibilities for Outfitter Experience include creation of incident tickets, providing front line technical support and other daily tasks and project tasks as assigned. This position is part-time. ***ESSENTIAL FUNCTIONS:**** Provides front line technical support via phone, email, and chat.* Provides password support using tools, such as, Microsoft Active Directory.* Works within remote management tools to find information and deploy resolution to endpoints.* Maintains ticket creation and management.* Stages automated messages and communications to end users.* Creates knowledge base articles based on day-to-day ticket resolution.* ALL OTHER DUTIES AS ASSIGNED ***EXPERIENCE/QUALIFICATIONS:**** Minimum Degree Required: Diploma/GED* Preferred Degree: BS Degree in Computer Science or Related Field* Certificate(s) or License(s): CompTIA and ITIL certifications are preferred.* Experience: 2 years of experience in a call center or customer service environment ***KNOWLEDGE, SKILLS AND ABILITY:**** Intermediate knowledge of computing systems including, but not limited to: Microsoft and Apple operating systems, Microsoft Office, Microsoft Active Directory, as well as ability to learn new systems as they are implemented into the enterprise.* Ability to provide world-class customer service to end-users via an omni-channel communication approach. Ability to explain complex technical solutions in a precise, simplified manner.* Flexibility and a passion to grow and learn. Ability to balance role expectations with other initiatives and projects. ***TRAVEL REQUIREMENTS:**** Some initial requirements may be present for training but not regularly. ***PHYSICAL REQUIREMENTS:**** Regularly performs computer work, stands and sits.* Occasionally walks.* Seldom/never lifts up to 50lbs. ***INDEPENDENT JUDGEMENT***:* Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.**Part Time Benefits Summary:** Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!* Dental* Vision* Voluntary benefits* 401k Retirement Savings* Paid holidays* Paid vacation* Bass Pro Cares Fund* And more!