Part-Time Tech Support & Product Advocate (Student)

iSnap; Sacramento (CA); On-site; USD 27,552 - 41,328; Part time

Job summary

iSnap, located in Sacramento, is seeking a part-time technical support representative to enhance product functionality and provide exceptional customer care. The ideal candidate must be empathetic, independent, and organized, able to work in a dynamic environment while ensuring customer success.

This position involves providing technical and product support, creating documentation, and working closely with customers to maintain their systems. The role requires a proactive attitude and a willingness to learn.

Qualifications

• Empathetic and caring towards customers.
• Highly independent and resourceful.
• Organized with good prioritization skills.

Responsibilities

• Enhance or fix current product as a developer.
• Provide 1st and 2nd level phone support.
• Create training videos and documentation.

Skills

Customer empathy

Technical support

Adaptability

Problem-solving

Organization

Job description

iSnap, located in Sacramento, is seeking a part-time technical support representative to enhance product functionality and provide exceptional customer care. The ideal candidate must be empathetic, independent, and organized, able to work in a dynamic environment while ensuring customer success.

This position involves providing technical and product support, creating documentation, and working closely with customers to maintain their systems. The role requires a proactive attitude and a willingness to learn.