Part-Time Automotive Tech Support & Customer Care

Snap-On Tools; Lincolnshire (IL); On-site; USD 28,000 - 34,000; Part time

Job summary

Snap-On Tools in Lincolnshire, IL seeks a Part-Time Customer Support specialist to assist Snap-on Diagnostics customers and franchisees by phone, email, and written correspondence. Responsibilities include technical troubleshooting and product use guidance.

You will handle high call volumes, maintain professionalism, and participate in training. Automotive troubleshooting and hands-on repair experience preferred; HS diploma required; 1 year in customer service preferred.

Qualifications

• High School diploma or equivalent.
• College degree or equivalent experience in the Automotive Industry preferred.
• At least 1 year previous Customer Service experience preferred.
• Automotive troubleshooting and hands-on repair experience preferred.
• Strong verbal and written communication skills and professional demeanor.
• Ability to prioritize, organize and manage multiple tasks with accuracy under pressure.

Responsibilities

• Provide immediate determination of customer needs. Resolve or route call appropriately.
• Meet department call metrics and guidelines provided by Manager or Supervisor.
• Demonstrate passionate customer care in all phases of job responsibilities.
• Attend 3rd party and internal training as required.
• Collect and enter customer interaction data for each call in- customer management database.
• Responsible for making sure that telephone messages, callbacks, and voicemail messages are handled within expected timeframes.
• Participate in meetings as required.

Skills

Customer service

Communication skills

Time management

Problem solving

Education

High School Diploma or GED

Automotive industry background (preferred)

Job description

Snap-On Tools in Lincolnshire, IL seeks a Part-Time Customer Support specialist to assist Snap-on Diagnostics customers and franchisees by phone, email, and written correspondence. Responsibilities include technical troubleshooting and product use guidance.

You will handle high call volumes, maintain professionalism, and participate in training. Automotive troubleshooting and hands-on repair experience preferred; HS diploma required; 1 year in customer service preferred.