Computer Science/EE College Student- Part time

iSnap; Sacramento (CA); On-site; USD 27,552 - 41,328; Part time

Job summary

iSnap, located in Sacramento, is seeking a part-time technical support representative to enhance product functionality and provide exceptional customer care. The ideal candidate must be empathetic, independent, and organized, able to work in a dynamic environment while ensuring customer success.

This position involves providing technical and product support, creating documentation, and working closely with customers to maintain their systems. The role requires a proactive attitude and a willingness to learn.

Qualifications

• Empathetic and caring towards customers.
• Highly independent and resourceful.
• Organized with good prioritization skills.

Responsibilities

• Enhance or fix current product as a developer.
• Provide 1st and 2nd level phone support.
• Create training videos and documentation.

Skills

Customer empathy

Technical support

Adaptability

Problem-solving

Organization

Job description

• Part‑time

Company Description

iSnap is a growing as a premier social and digital marketing startup based in Sacramento. For those motivated self starters looking for a serious challenge, a professional environment to push their skills that touches millions of people please send us your resume. We are looking for a unique individual who enjoys working directly with customers, on technical issues. Along with your resume, provide a brief summary of why you would be a good fit. To learn more about iSnap, visit www.business.isnap.com.

Job Description

• Ability to make enhancements, or address issues in the current product as a developer
• Provide world‑class 1st and 2nd level phone support for our product, services, network and internet connectivity and general computing.
• Be willing to take calls or answer emails over the weekend
• Build training videos, write and create articles and documentation for our knowledge base. Provide product and services training to existing and new customers.
• Proactive support, monitor the health of our network of devices and work with customers their system(s) is operational.
• Work with our customers in various ways to make sure they are ultimately successful!

Qualifications

• Empathetic and personally caring to customer. Beyond the technical aspects, making sure our customers are successful.
• Highly independent. Sees opportunities to expand, fix problems and make improvements without being told to do so.
• Ability to work with others in different job functions and domains
• Fast learner and highly adaptable in a open environment.
• Aggressive in making sure things get done and quickly. Not afraid to ask questions and push to get what you need.
• Organized, able to prioritize and self manage

Additional Information

All your information will be kept confidential according to EEO guidelines.