Part-Time Surgery Scheduler- Dr. Harley, South Park (20 hours weekly)

Charlotte Eye Ear Nose And Throat Associates Pa; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Charlotte Eye Ear Nose And Throat Associates Pa is seeking a Surgery Scheduler to coordinate surgical care, serving as the primary liaison among physicians, clinical staff and patients.

The role includes scheduling procedures, managing pre/post-op instructions, triaging calls, and ensuring accurate documentation in the EHR with Epic experience preferred.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of experience in a medical office setting required.
• Preferred: surgical scheduling, insurance verification, Epic experience.

Responsibilities

• Schedule all surgical procedures for assigned physician(s) with overall coordination of the schedule.
• Triaging of incoming calls and relaying pre- and post-op instructions to patients.
• Verify physician orders and ensure matching documentation.
• Document all patient communications accurately in the EHR so care teams can access.
• Manage block time and communicate with physicians to identify solutions.
• Assist clinical team members with clinic duties as needed.

Skills

Attention to detail

Communication skills

Multitasking

Problem-solving

Microsoft Office

EHR navigation

Education

High school diploma or equivalent

Tools

Epic (EHR)

Microsoft Office

Job description

Primary ObjectiveThe Surgery Scheduler is responsible for the coordination of surgical care by serving as primary liaison between physicians, clinical team members and patients both pre-operatively and post-operatively. This position provides administrative support to the assigned physician(s), ensuring that services are administered utilizing professional standards with a strong focus on quality, timely care and exceptional patient service.Essential FunctionsSchedules all surgical procedures for assigned physician(s), including overall coordination of schedule.Promotes superior service by ensuring high quality clinical care, including scheduling the correct procedure, correct site, and equipment every time.Coordinates instruments and equipment for each procedure, including understanding limitations and requirements.Timely and accurately completes assigned tasks which include triaging of incoming calls, working task logs, relaying pre and post-op instructions to patients, scheduling appointments and performing other administrative duties as assigned.Utilizes critical thinking skills in handling patient phone calls ensuring complete follow through and resolution. Seeks physician or management guidance, as needed. Answers and handles calls in an efficient and friendly manner while ensuring all patient phone calls are returned in a reasonable timeframe.Works with assigned medical center leaders to manage block time.Verifies physician(s) orders for procedures and diagnoses to ensure all supporting documentation matches. Chooses the correct CPT and diagnosis codes when completing surgical forms.Consistently documents all patient-related communications within the EHR in an accurate, concise, and timely manner so that all parties involved in the patient’s care can access.Allows adequate time for each procedure, including individual physician requests and room turnover.Compiles and prepares all necessary surgical documentation, including clinical notes, consents, diagnostic test results/images, etc. Looks ahead on the schedule identifying and addressing any issues that could affect the patient’s care.Effectively manages block time, including utilization, potential efficiencies, and communication with physicians to identify solutions.Assists clinical team members with clinic duties as clinic needs dictate.Compliance with the Employer’s policies and procedures, including work rules and emergency action plans.Ability to meet the physical and mental demands of the position.The ability to work on-site.Predictable, reliable, and prompt attendance.Skills and AbilitiesAbility to maintain a high level of precision in judgment, the accuracy of assessment and skill in problem-solving under stress.Strong knowledge base of medical terminology, medical abbreviations, medical allergies, medications, medical diagnoses, and surgical procedures.Basic insurance carrier and pre-certification knowledge and computer skills.Proficiency in the use of Microsoft Office and EHR software applications, preferably Epic.Knowledge of different insurance company requirements.Ability to react calmly and effectively in emergency situations.Ability to work under the direction of a physician, on a team and independently.Ability to adapt to changes in the department.Follows detailed written and oral instructions.Ability to examine documents for accuracy and completeness.Ability to identify problems.Core CompetenciesPatient FocusAttention to DetailInformation Collection & ManagementMulti-Tasking & AdaptabilityPersonal & Professional EthicsCustomer ServiceClinical CompetenciesMedical terminology.Overall understanding of the surgery specialties, including equipment, case types, and insurance.Knowledge of examination and diagnostic procedures.Knowledge of medical equipment and instruments.AccountabilityOur mission is to be the premier eye, ear, nose, and throat group providing comprehensive, quality, and ethical healthcare to all in the Carolinas; to provide a favorable environment for the delivery of healthcare; and to provide for the wellbeing of the physicians and the employees of Charlotte Eye Ear Nose & Throat Associates, P.A.Supervisory ResponsibilitiesSurgical Schedulers report to Operations Supervisors or Operations Managers.This position has no supervisory responsibilities.What You’ll BringEducation:High school diploma or equivalent requiredExperience:Minimum 1 year of experience in a medical office setting requiredPreferred: surgical scheduling, insurance verification, Epic experienceSkills and Competencies:- Strong attention to detail and accuracy- Knowledge of medical terminology, procedures, and workflows- Excellent communication and customer service skills- Ability to multitask in a fast-paced environment- Strong problem-solving and critical thinking skills- Proficiency in Microsoft Office and EHR systems (Epic preferred)