Surgery Scheduler

Texas Spine Consultants; Addison (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Healthcare options

Dental & Vision Insurance

401(k) with Annual Contributions

HSA/FSA and Disability

EAP and Legal assistance

Paid Time Off & holidays

Job summary

Texas Spine Consultants in Addison, TX, is seeking an organized Scheduling Coordinator to handle patient intake, appointment scheduling, and insurance verification. You will manage calendars and coordinate with hospitals for surgical procedures.

The role requires prior authorization experience, strong communication skills, and familiarity with EMR systems, ensuring smooth patient flow and accurate scheduling in a fast-paced environment.

Qualifications

• MUST be proficient in obtaining insurance prior-authorizations.
• MUST have 1 year of direct surgery scheduling experience.
• Experience with Centricity/Phoenix EMR is a plus.
• Computer literate with strong keyboard skills and familiarity with electronic medical records systems.
• Background in medical terminology and Orthopedics/Spine is preferred.

Responsibilities

• Answer the telephone and direct calls to the appropriate person.
• Schedule surgical appointments and coordinate with hospitals/ASC.
• Maintain MDs calendar and coordinate with physicians.
• Verify insurance coverage and obtain precertification/authorization for surgeries and other services.
• Provide instructions to patients regarding time of arrival and procedures.

Skills

Prior-authorizations

Surgery scheduling

EMR experience

Communication skills

Customer service

Education

High school diploma

Tools

Centricity/Phoenix EMR

Job description

Description

Texas Spine Consultants, located in Addison, TX.

• Collaborative Environment: Work alongside a passionate team of healthcare professionals committed to providing exceptional patient care. Your expertise will be valued and supported.
• Work-Life Balance: We understand the importance of balance in your life. Our flexible scheduling ensures you have time for what matters most to you.
• Competitive Compensation: Enjoy a competitive salary and benefits package that reflects your skills and dedication.
• Incredible Culture: Join a workplace that fosters fairness, teamwork, and a positive atmosphere. We believe in working together to create an uplifting environment for both staff and patients.
• Healthcare Options: PPO, HDHP, and Surest plans with a $100/month tobacco-free discount
• 401(k) with Annual Employer Contributions
• Additional Coverage: HSA/FSA, short- and long-term disability, life and AD&D, legal assistance, and more
• Employee Assistance Program (EAP): Employer-paid support for life’s challenges
• Generous Paid Time Off:
  • Up to 2 weeks of PTO starting out. (Increases with tenure)
  • 7 paid holidays + 2 floating holidays

Job Type

Full-time

Why Choose Us? #TSC

• Collaborative Environment: Work alongside a passionate team of healthcare professionals committed to providing exceptional patient care. Your expertise will be valued and supported.
• Work-Life Balance: We understand the importance of balance in your life. Our flexible scheduling ensures you have time for what matters most to you.
• Competitive Compensation: Enjoy a competitive salary and benefits package that reflects your skills and dedication.
• Incredible Culture: Join a workplace that fosters fairness, teamwork, and a positive atmosphere. We believe in working together to create an uplifting environment for both staff and patients.

Benefits

• Healthcare Options: PPO, HDHP, and Surest plans with a $100/month tobacco-free discount
• Dental & Vision Insurance
• 401(k) with Annual Employer Contributions
• Additional Coverage: HSA/FSA, short- and long-term disability, life and AD&D, legal assistance, and more
• Employee Assistance Program (EAP): Employer-paid support for life’s challenges
• Generous Paid Time Off:
  • Up to 2 weeks of PTO starting out. (Increases with tenure)
  • 7 paid holidays + 2 floating holidays

JOB SUMMARY

Answers the telephone and directs calls to the appropriate person. Schedules surgical appointments, greets, instructs and directs patients. Position serves as a liaison between patient and medical support staff.

• Answers multiple telephone lines, schedules patient appointments, screens calls, takes messages and provides general information to callers as needed.
• Maintaining MDs calendar.
• Schedules all surgical procedures with hospitals and/or Ambulatory Surgery Centers (ASC).
• Coordinates anesthesia, neuro monitoring and hardware reps.
• Issues out-patient material. Responsible for ensuring that all surgical patients are given oral and/or written instructions regarding the upcoming procedure and hospital policies and procedures.
• Verifies insurance coverage to ascertain deductible and coinsurance amounts, obtaining precertification/authorization for surgeries, MRI’s, EMG’s, specialty injections, and other services as needed.
• Notifies patients of expected financial responsibility that will be due at the time of service.
• Provides explicit instructions to patients regarding time of arrival, place of service, and documentation necessary for office visits.
• Enters benefits and precertification/authorization into EMR system (Referral Management).
• Coordinates with referring physician offices when necessary to pre-authorize services.
• Attends scheduled staff meetings.
• Availability to work in the office setting Monday-Friday.
• Covers other schedulers when they are out.

Requirements

EDUCATIONAL REQUIREMENTS

• High School Diploma/GED required.

Qualifications And Experience

• Experience with Centricity/Phoenix EMR is a plus.
• MUST be proficient in obtaining insurance prior-authorizations.
• MUST have 1 years of direct surgery scheduling experience.
• Computer literate, with strong keyboard skills and experience with electronic medical records system.
• Background in medical terminology, Orthopedics/Spine, and ability to analyze medical situations for scheduling purposes preferred.
• Familiarity with various health insurance plans and benefit eligibility processes preferred.
• Strong written and verbal communication skills.
• Pleasant speaking voice and demeanor, with strong customer service skills.
• Neat, professional appearance.
• Ability to multitask and excel in high pressure situations.
• Ability to establish effective working relationships with patients, physicians, and other medical support staff.