Part-Time Studio Operations & Member Experience Lead

Stretch Zone; Naples (FL); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Performance bonuses

Advancement opportunities

Training & development

Job summary

Stretch Zone Naples (Vanderbilt) is seeking a part-time Studio Office Administrator to keep the studio running smoothly, greet members, schedule sessions, and manage daily operations.

You will handle front desk duties, lead coordination in ClubReady, and support member care, onboarding, and retention while contributing to social media updates and partnerships. In-studio position located at Naples, FL.

Qualifications

• 1+ year of front desk, office admin, or customer service experience (fitness/wellness a plus).
• Organized, reliable, and comfortable with scheduling software and CRMs (ClubReady a plus).
• Friendly, professional, strong communicator, great on the phone and in person.

Responsibilities

• Greet members, check-ins, answer phones, book sessions and consultations.
• Handle reschedules, cancels, and freezes with care.
• Own first impressions and the member experience from first call to regular.
• Build and manage the weekly staff schedule, coordinate cover for callouts and gaps.
• Opening/closing checklists, studio readiness, supplies and inventory.
• Coordinate vendors, deliveries, and landlord items as needed.
• Work the lead pipeline in ClubReady: follow-up sequences, book demos and consultations, track show rates.
• Keep lead records clean and flag hot leads to the sales team.
• Support new-member onboarding.
• Work the daily retention report: members with no first session yet, at-risk members, birthdays, re-evaluations due.
• Check-in calls and texts, rebook lapsed members, keep members engaged.
• Own the Daily Production Report: sessions, demos, sales, and collections vs. goals.
• Daily pulse to the owner on what's up and what's stuck.
• Organic social content: photos, short-form video, member stories, studio updates.
• Post consistently, reply to comments and DMs.
• Support local partnerships and corporate wellness outreach.

Skills

Front desk experience

Customer service

Organizational skills

Scheduling software

CRM familiarity

Tools

ClubReady

CRM

Job description

Stretch Zone Naples (Vanderbilt) is seeking a part-time Studio Office Administrator to keep the studio running smoothly, greet members, schedule sessions, and manage daily operations.

You will handle front desk duties, lead coordination in ClubReady, and support member care, onboarding, and retention while contributing to social media updates and partnerships. In-studio position located at Naples, FL.