Studio Office Administrator - Stretch Zone Naples - Vandy

Stretch Zone - 1182; Naples (FL); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Training & development

Job summary

Stretch Zone Naples (Vanderbilt) is seeking a part-time Studio Office Administrator to manage front desk duties, member care, and studio operations in-studio at 2359 Vanderbilt Beach Rd, Naples.

You are the friendly face who handles bookings, check-ins, and member communication, ensuring a smooth, welcoming environment.

Qualifications

• 1+ years in front desk, office admin, or customer service (fitness/wellness a plus)
• Organized, reliable, and comfortable with scheduling software and CRMs (ClubReady a plus, we'll train)
• Friendly, professional, strong communicator — great on the phone and in person
• Social media savvy (Instagram/Facebook)
• Able to juggle a fast-paced studio without dropping balls

Responsibilities

• Greet members, check-ins, answer phones, book sessions and consultations
• Handle reschedules, cancels, and freezes with care — save attempts, not just processing paperwork
• Own first impressions and the member experience from first call to regular
• Build and manage the weekly staff schedule, coordinate cover for callouts and gaps
• Opening/closing checklists, studio readiness, supplies and inventory
• Coordinate vendors, deliveries, and landlord items as needed
• Work the lead pipeline in ClubReady: follow-up sequences, book demos and consultations
• Keep lead records clean and flag hot leads to the sales team
• Support new-member onboarding
• Work the daily retention report: members with no first session yet, at-risk members, birthdays, re-evaluations due
• Check-in calls and texts, rebook lapsed members, keep members engaged
• Own the Daily Production Report: sessions, demos, sales, and collections vs. goals
• Daily pulse to the owner on what's up and what's stuck
• Organic social content: photos, short-form video, member stories, studio updates
• Post consistently, reply to comments and DMs
• Support local partnerships and corporate wellness outreach

Skills

Front desk

Customer service

Scheduling software

CRM familiarity

Social media savvy

Tools

ClubReady

Job description

Benefits

• Bonus based on performance
• Opportunity for advancement
• Training & development

Studio Office Administrator — Stretch Zone Naples (Vandy)

Part-time | In-studio | $17/hr + performance bonuses

About us

Stretch Zone Naples (Vanderbilt) is a growing assisted-stretch studio in North Naples. We help members move better, feel better, and stay consistent — and we're hiring the person who keeps the studio running day to day.

The role

You're the front desk, the organizer, and the member-care engine — the person members know by name and the owner leans on to keep everything moving.

Schedule & pay

• Schedule: Monday–Thursday and Saturday, 9:00am–1:00pm (20 hours/week), in-studio
• Location: 2359 Vanderbilt Beach Rd, Suite 412, Naples, FL 34109
• Pay: $17/hour, plus monthly performance bonuses:
  • $100/month operations bonus — DPR filed daily, every new lead contacted same-day, retention touches completed, and the social media standard met (4+ organic posts per week, comments and DMs answered within a business day)
  • $3 for every demo you book that shows up (no cap)

Responsibilities

Front desk & member experience

• Greet members, check-ins, answer phones, book sessions and consultations
• Handle reschedules, cancels, and freezes with care — save attempts, not just processing paperwork
• Own first impressions and the member experience from first call to regular

Schedule & studio operations

• Build and manage the weekly staff schedule, coordinate cover for callouts and gaps
• Opening/closing checklists, studio readiness, supplies and inventory
• Coordinate vendors, deliveries, and landlord items as needed

Lead management & sales support

• Work the lead pipeline in ClubReady: follow-up sequences, book demos and consultations, track show rates
• Keep lead records clean and flag hot leads to the sales team
• Support new-member onboarding

Retention & member care

• Work the daily retention report: members with no first session yet, at-risk members, birthdays, re-evaluations due
• Check-in calls and texts, rebook lapsed members, keep members engaged

Reporting

• Own the Daily Production Report: sessions, demos, sales, and collections vs. goals
• Daily pulse to the owner on what's up and what's stuck

Social media & community

• Organic social content: photos, short-form video, member stories, studio updates
• Post consistently, reply to comments and DMs
• Support local partnerships and corporate wellness outreach

What we're looking for

• 1+ years in front desk, office admin, or customer service (fitness/wellness a plus)
• Organized, reliable, and comfortable with scheduling software and CRMs (ClubReady a plus, we'll train)
• Friendly, professional, strong communicator — great on the phone and in person
• Social media savvy (Instagram/Facebook)
• Able to juggle a fast-paced studio without dropping balls