Part Time Studio Host- Morningside Village

Faced The Facial Studio; Atlanta (GA); On-site; USD 18,000 - 28,000; Full time

Job summary

Faced The Facial Studio is seeking a Studio Host to ensure a welcoming, efficient client experience from booking to checkout. You will support the esthetics team, assist with follow-ups, and educate clients on services, memberships, and skincare products to drive sales and rebooking.

Primary duties include handling calls, scheduling, greeting clients, and maintaining studio operations. The role requires 1+ years in customer service, a client-first mindset, and the ability to commute to the

Qualifications

• 1+ years in customer service/hospitality.
• Passion for skincare.
• Client-first mentality.
• Detail oriented.
• Personable and professional demeanor.
• Excellent written and verbal communication skills.
• Ability to multi-task and maintain a calm demeanor.
• Strong organizational skillset.
• Team player.
• Maintain client and studio confidentiality.
• Ability to commute.
• Esthetics students welcome!

Responsibilities

• Answers the studio phone and messaging system to schedule appointments, answer client questions, and provide general information.
• Leads client check-in and check-out processes, including educating about the brand, products, and next steps.
• Addresses clients by name and builds a warm professional relationship.
• Seeks client feedback and funnels it to the appropriate party.
• Works with the esthetics staff to ensure timeliness of appointments.
• Resolves issues decisively with management and the esthetics team.
• L earns and fully utilizes the point-of-sale system for seamless booking and notes.
• Follow up with clients to generate return visits and assist with scheduling and product needs.
• Fill available appointment slots by proactively contacting clients.
• Package store retail for client purchases.
• Maintain cleanliness and orderliness of the studio.
• Assist with inventory management.

Skills

Client service

Hospitality

Communication

Multi-tasking

Detail oriented

Team player

Confidentiality

Commuting

Esthetics interest

Job description

As a Studio Host, your work is fundamental to Faced’s overall goal of giving clients an experience that leads them to return time after time. You are responsible for ensuring a welcoming, efficient, and client-centric booking, check-in, and check-out process, as well as supporting the esthetics team and Studio Management with client follow-up and administrative assistance. Furthermore, you are responsible for enthusiastically educating clients about Faced’s services, memberships, and skincare products, leading to sales and rebookings.

• Reports To: Studio Director

Primary Duties:

• Learns and enthusiastically shares the FACED story, services, memberships, gift cards, and retail offerings with clients, leading to sales generation, rebookings, and membership growth
• Exemplifies hospitality
• Proactively looks for opportunities to exceed clients’ expectations

Client Service Operations

• Answers the studio phone and messaging system to schedule appointments, answer client questions, and provide general information
• Leads client check-in and check-out processes, including educating about the brand, products, and next steps
• Addresses clients by name and seeks to build a warm professional relationship with them
• Seeks client feedback and funnels it to the appropriate party
• Works with the esthetics staff to ensure timeliness of appointments
• Works with management and the esthetics team to resolve any issues decisively and effectively.
• Learns and fully utilizes the point-of-sale system to ensure seamless booking, check-in, and check-out process. Adds client notes to ensure clear communication across the team.
• Follow up with clients to generate return visits and assist with scheduling, product needs, etc.

Studio Operations

• Works to fill available appointment slots by proactively contacting clients
• Packages store retail for client purchases
• Maintains cleanliness and orderliness of the studio
• Assists with inventory managementAs a Studio Host, your work is fundamental to Faced’s overall goal of giving clients an experience that leads them to return time after time. You are responsible for ensuring a welcoming, efficient, and client-centric booking, check-in, and check-out process, as well as supporting the esthetics team and Studio Management with client follow-up and administrative assistance. Furthermore, you are responsible for enthusiastically educating clients about Faced’s services, memberships, and skincare products, leading to sales and rebookings.
  
  • Reports To: Studio Director
  
  

  Primary Duties:

  
  
  
  
  • Learns and enthusiastically shares the FACED story, services, memberships, gift cards, and retail offerings with clients, leading to sales generation, rebookings, and membership growth
  
  
  • Exemplifies hospitality
  
  
  • Proactively looks for opportunities to exceed clients’ expectations
  
  
  
  

  Client Service Operations

  
  
  
  
  • Answers the studio phone and messaging system to schedule appointments, answer client questions, and provide general information
  
  
  • Leads client check-in and check-out processes, including educating about the brand, products, and next steps
  
  
  • Addresses clients by name and seeks to build a warm professional relationship with them
  
  
  • Seeks client feedback and funnels it to the appropriate party
  
  
  • Works with the esthetics staff to ensure timeliness of appointments
  
  
  • Works with management and the esthetics team to resolve any issues decisively and effectively.
  
  
  • Learns and fully utilizes the point-of-sale system to ensure seamless booking, check-in, and check-out process. Adds client notes to ensure clear communication across the team.
  
  
  • Follow up with clients to generate return visits and assist with scheduling, product needs, etc.
  
  
  
  

  Studio Operations

  
  
  
  
  • Works to fill available appointment slots by proactively contacting clients
  
  
  • Packages store retail for client purchases
  
  
  • Maintains cleanliness and orderliness of the studio
  
  
  • Assists with inventory management
  
  
  • Assists with studio reporting
  
  
  • Assists with laundry, trash, and other studio maintenance
  
  
  • Follows all applicable regulations and laws
  
  
  
  

  Job Qualifications:

  
  
  
  
  • 1+ years in customer service/hospitality
  
  
  • Passion for skincare
  
  
  • Client-first mentality
  
  
  • Detail oriented
  
  
  • Personable and professional demeanor
  
  
  • Excellent written and verbal communication skills
  
  
  • Ability to multi-task and maintain a calm demeanor
  
  
  • Strong organizational skillset
  
  
  • Team player
  
  
  • Maintain client and studio confidentiality
  
  
  • Ability to commute
  
  
  • Esthetics students welcome!
  
  
  
  

  Location:

  
  

  1409 N. Highland Ave

  
  

  Atlanta, GA 30306

  
  

  Schedule:

  
  

  Variable throughout the week and weekend. Please note that evening and weekend availability is required.

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