Skincare Studio Host & Guest Experience Lead

Faced The Facial Studio; Atlanta (GA); On-site; USD 17,000 - 25,000; Full time

Job summary

Faced The Facial Studio in Atlanta, GA is seeking a friendly Studio Host to ensure a welcoming, efficient client journey from booking through check-out and to assist the esthetics team with follow-up and admin tasks.

You will enthusiastically educate clients about Faced’s services, memberships, and skincare products to drive sales, rebookings, and memberships, while maintaining high hospitality standards and building warm professional relationships.

Qualifications

• 1+ years in customer service/hospitality.
• Passion for skincare.
• Client-first mentality.
• Detail oriented.
• Personable and professional demeanor.
• Excellent written and verbal communication skills.
• Ability to multi-task and maintain a calm demeanor.
• Strong organizational skillset.
• Team player.
• Maintain client and studio confidentiality.
• Ability to commute.

Responsibilities

• Answer the studio phone and scheduling system to schedule appointments, answer client questions, and provide general information.
• Lead client check-in and check-out processes, including educating about the brand, products, and next steps.
• Address clients by name and build warm professional relationships.
• Seek client feedback and funnel it to the appropriate party.
• Work with the esthetics staff to ensure timeliness of appointments.
• Work with management and the esthetics team to resolve any issues decisively and effectively.
• Learn and fully utilize the point-of-sale system to ensure seamless booking, check-in, and check-out process. Add client notes for clear communication.
• Follow up with clients to generate return visits and assist with scheduling, product needs, etc.
• Fill available appointment slots by proactively contacting clients.
• Package store retail for client purchases.
• Maintain cleanliness and orderliness of the studio.
• Assist with inventory management.
• Assist with studio reporting.
• Assist with laundry, trash, and other studio maintenance.
• Follows all applicable regulations and laws.

Skills

Customer service

Hospitality

Communication

Multitasking

Team player

Organization

Job description

Faced The Facial Studio in Atlanta, GA is seeking a friendly Studio Host to ensure a welcoming, efficient client journey from booking through check-out and to assist the esthetics team with follow-up and admin tasks.

You will enthusiastically educate clients about Faced’s services, memberships, and skincare products to drive sales, rebookings, and memberships, while maintaining high hospitality standards and building warm professional relationships.