Studio Host

FACED The Facial Studio; Marietta (GA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off

Paid holidays

401k contribution

Medical, dental and vision benefits (F

Life insurance 100% company-paid (FT)

Complementary monthly facial

Employee product discounts

Friends and family discount

Team member referral bonus

Job summary

Faced The Facial Studio in Atlanta, GA seeks a Studio Host to ensure a welcoming, efficient client experience—from booking to check-out. You will educate clients on services, memberships, and products while supporting the esthetics team and management.

Responsibilities include handling check-in/check-out, following up to secure return visits, and promoting rebookings. Evening and weekend availability are required to cover shifts and maintain service levels.

Qualifications

• 1+ years in customer service/hospitality.
• Passion for skincare.
• Client-first mentality.
• Detail oriented.
• Personable and professional demeanor.
• Excellent written and verbal communication skills.
• Ability to multi-task and maintain a calm demeanor.
• Strong organizational skillset.
• Team player.
• Maintain client and studio confidentiality.
• Ability to commute to the studio.

Responsibilities

• Greet and assist clients to ensure a welcoming, efficient experience.
• Educate clients about Faced services, memberships, and products to drive sales and rebookings.
• Manage check-in/check-out using the POS system and capture client notes.
• Support esthetics team and Studio Director with administrative tasks and follow-up.
• Assist with inventory, studio cleanliness, and scheduling of appointments.
• Follow all regulations and ensure timeliness of appointments and client satisfaction.

Skills

Customer service

Hospitality

Communication skills

Multitasking

Organization

Team player

Confidentiality

Commuting ability

Job description

Faced The Facial Studio

About our company

Faced The Facial Studio is a luxurious beauty salon and spa with locations in Atlanta, Georgia. Offering a wide range of facial treatments, skincare services, and relaxation therapies, this studio is dedicated to helping clients achieve their skincare goals and enhance their natural beauty. With a team of skilled estheticians and a tranquil atmosphere, Faced The Facial Studio provides a rejuvenating experience for all who visit.

Job Description

Position Overview:

As a Studio Host, your work is fundamental to Faced’s overall goal of providing clients an experience that leads them to return time after time. You are responsible for ensuring a welcoming, efficient, and client-centric booking, check-in, and check-out process, as well as supporting the esthetics team and Studio Management with client follow-up and administrative duties. Furthermore, you are responsible for enthusiastically educating clients about Faced’s services, memberships, and skincare products, leading to rebookings and sales.

Schedule: Please note that evening and weekend availability is a requirement

• Monday 2pm - 8pm, Thursday 2pm - 8pm, Friday 2pm - 8pm, Saturday 8am - 5pm

Primary Duties:

• Learns and enthusiastically shares the FACED story, services, memberships, gift cards, and retail offerings with clients, leading to sales generation, rebookings, and membership growth
• Exemplifies welcoming and friendly hospitality skills
• Proactively looks for opportunities to exceed clients’ expectations
• Client Service Operations:
  • Answers the studio phone and messaging system promptly, efficiently, and courteously to schedule appointments, answer client questions, and provide general information
  • Leads client check-in and check-out processes, including educating about the brand, products, rebooking, and the membership
  • Addresses clients by name and seeks to build a warm professional relationship with them
  • Seeks client feedback and funnels it to the appropriate party
  • Works with the esthetics staff to ensure timeliness of appointments
  • Works with management and the esthetics team to resolve any client issues decisively and effectively.
  • Learns and fully utilizes the point-of-sale system to ensure seamless booking, check-in, and check-out process. Adds client notes to ensure clear communication across the team.
  • Follow up with clients to generate return visits and assist with scheduling, product needs, etc.
• Studio Operations:
  • Works to fill available appointment slots by proactively contacting clients
  • Packages store retail for client purchases
  • Maintains cleanliness and orderliness of the studio
  • Assists with inventory management
  • Assists with studio reporting
  • Assists with laundry, trash, and other studio maintenance
  • Follows all applicable regulations and laws

Preferred Qualifications and Characteristics:

• 1+ years in customer service/hospitality
• Passion for skincare
• Client-first mentality
• Detail oriented
• Personable and professional demeanor
• Excellent written and verbal communication skills
• Ability to multi-task and maintain a calm demeanor
• Strong organizational skillset
• Team player
• Maintain client and studio confidentiality
• Ability to commute to the studio

Reports To: Studio Director

• Competitive Compensation
• Paid Time Off
• Paid Holidays
• 401k Employee Contribution
• Medical, Dental and Vision Benefits (Full-Time Employees)
• Life Insurance 100% Company-Paid (Full-Time Employees)
• Complementary Monthly Facial
• Substantial Employee Discount on Products
• Friends and Family Discount
• Team Member Referral Bonus

Physical Requirements:

• This position requires the ability to sit, stand, and walk for extended periods throughout the workday. The employee must be able to frequently use a computer, keyboard, mouse, telephone, and other office equipment. The position requires occasional bending, reaching, stooping, and lifting or carrying supplies weighing up to 25 pounds. Employees may be required to move packages, retail merchandise, office supplies, or other materials within the facility. The employee must have sufficient visual, auditory, and communication abilities to operate technology, process transactions accurately, communicate with clients and team members, and provide a welcoming client experience. The position may involve frequent interaction with the public and a moderately active work environment. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

About Faced The Facial Studio:

• Through its team of professional estheticians, Faced The Facial Studio provides its clients customized 30 and 50 minute facials and Hydrafacials using clean, effective product lines. A tailored and educational client approach, convenient and luxurious retail location, extended operating hours, accessible prices without add-on service fees, monthly membership options, and an easy-to-use online booking system help ensure Faced’s custom facials become part of its clients’ monthly skincare routine. Additionally, Faced offers a curated offering of skincare products to continue to enhance our client’s skincare routine at home.
• Faced has 4 locations - Westside Provisions District, Morningside Village, Buckhead Village, and Avenue East Cobb.

Pay is $16/hour.