Part-Time Store Ops & Experience Lead

DSW-Designer Shoe Warehouse; Elwood (NY); On-site; USD 25,000 - 32,000; Full time

Job summary

DSW-Designer Shoe Warehouse in New York area is seeking a Sales Associate to support store management in driving sales and customer experience. You will partner with the management team on priorities, promote a positive work environment, and execute store processes with adherence to company standards.

The role emphasizes maintaining in-store standards, assisting with inventory and omni activities, and delivering top-notch customer service, while being flexible with hours including nights and

Qualifications

• Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
• Ability to develop collaborative working relationships.
• Good verbal and written communication skills.
• Ability to move with tempo and hold team accountable to meet time bound expectations.
• Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
• Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).
• Must have the ability to spend up to 100% of working time standing or walking around the store.
• Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
• Stoop, kneel, crouch or crawl on a frequent basis.

Responsibilities

• Supports store management in all activities to drive sales and results.
• Partners with the management team on store priorities with a focus on in-store customer experience, inventory management, omni activities and cashwrap efficiency.
• Promotes a positive work environment and executes operational processes in compliance with company standards and policies.
• Maintain in-store experience by modeling Customer Experience Leader (CEL) behaviors and redirecting associate behaviors to achieve store goals and KPI.
• Responds to customer and associate requests or feedback with a high sense of urgency.
• Ensures customers have a positive experience by maintaining store standards and completing daily open/close tasks including cleaning and maintenance.
• Reviews daily communication; plans and executes tasks throughout the day and follows through with required actions.
• Reviews, understands and clearly communicates daily progress.
• Completes processes as requested related to audits, donations, transfers, mismates, damages, etc.
• Works closely with the store leadership team to understand and follow all policy and procedures.
• Participates in inventory related activities including freight receipt, product placement, markdowns, and MOOS.
• Assists management with omni activities in store including Charge/Send and Buy Online Pick Up In Store (BOPIS).
• Communicates supply needs to ensure successful operations in all areas of the business.
• Helps ensure a safe environment for both customers and associates; reports issues to Store Manager.
• Addresses associate and customer concerns and escalates as needed.
• Supports team in associate timekeeping activities.
• Provides feedback to the Store Manager on associate performance and communicates associate relations issues for follow up.
• Recognizes associates through company recognition tools.
• Supports team by training and coaching associates.
• Performs all other associate duties within store.
• Performs other duties as assigned by the Store Manager or other leaders.

Skills

Customer service

Collaboration

Communication

Time management

Flexible hours

Tech proficiency

Mobility

Lifting 50 lbs

Physical stamina

Education

High School Diploma or equivalent

Job description

DSW-Designer Shoe Warehouse in New York area is seeking a Sales Associate to support store management in driving sales and customer experience. You will partner with the management team on priorities, promote a positive work environment, and execute store processes with adherence to company standards.

The role emphasizes maintaining in-store standards, assisting with inventory and omni activities, and delivering top-notch customer service, while being flexible with hours including nights and