Part-Time SOC Operator — Live Venue Security

MSG Entertainment Holdings, LLC; New York (NY); Hybride; USD 39 000 - 47 000; Temps partiel

Résumé du poste

Madison Square Garden Entertainment Corp. (MSG Entertainment) is seeking a Part-Time Security Operations Center Operator to monitor and support security for iconic venues in New York City.

You will join a fast-paced team responsible for real-time surveillance, incident coordination, and guest safety during marquee events. This on-site role requires 1–2 years in a security operations environment, knowledge of CCTV and access control, strong communication, and the ability to work nights, weekends,

Qualifications

• 1–2 years of experience in a security operations center or similar real-time monitoring environment.
• Associate or Bachelor’s degree, or equivalent combination of education and experience.
• Knowledge of CCTV, access control, and alarm monitoring technology with basic troubleshooting.
• Proficiency with Microsoft Office Suite.
• Strong verbal and written communication; ability to stay calm under pressure.

Responsabilités

• Provide exceptional experiences for our guests and team members, including adherence to appearance guidelines while on-site.
• Monitor and operate CCTV systems, access control platforms, and alarm systems across venues.
• Conduct OSINT monitoring to identify emerging threats, risks, or reputational concerns.
• Maintain situational awareness of venue operations, events, and weather conditions affecting security posture.
• Verify employee status, issue badges, and manage badge access as needed.
• Provide real-time video tracking and information for persons of interest related to security concerns.
• Respond to routine and emergency calls, dispatching security officers and emergency responders as required.
• Evaluate incidents by severity and escalate to security management per protocols.
• Support life safety incidents and facility evacuations.
• Communicate timely, accurate information to stakeholders and maintain incident records.
• Operate and troubleshoot security technology platforms and assist with testing of new technologies.

Connaissances

SOC experience

Communication skills

Critical thinking

Discretion and confidentiality

Teamwork

Formation

Associate or Bachelor's degree

Outils

CCTV systems

Access control systems

Alarm monitoring

Microsoft Office

Description du poste

Madison Square Garden Entertainment Corp. (MSG Entertainment) is seeking a Part-Time Security Operations Center Operator to monitor and support security for iconic venues in New York City.

You will join a fast-paced team responsible for real-time surveillance, incident coordination, and guest safety during marquee events. This on-site role requires 1–2 years in a security operations environment, knowledge of CCTV and access control, strong communication, and the ability to work nights, weekends,