Director, Onsite Live Event Network Operations

Madison Square Garden Entertainment Corp.; New York (NY); On-site; USD 134,000 - 230,000; Full time

Job summary

Madison Square Garden Entertainment Corp. is seeking a Director of Network Operations to lead a team supporting the MSGE family of venues and systems.

The role oversees Level 1–3 support, WAN/LAN infrastructure, and incident response for live events, ensuring availability and reliability across all sites. You will drive SOPs, run configurations, and technical docs while coordinating with Enterprise Technology and venue teams.

Qualifications

• 10+ years of related experience.
• Bachelor’s degree, or equivalent combination of education and experience.
• Minimum of 10 years of enterprise network operations experience, must have experience managing geographically diverse teams of technologists.
• 5 years of vendor management experience with large organizations such as Cisco, Palo Alto, F5, and others.
• 3 years' experience supporting large events and venues.
• Hands-on experience deploying monitoring/alerting tools and integrating with event correlation platforms and ticketing systems such as ServiceNow.
• Experience with network management/monitoring tools such as Cisco WLC, Catalyst Center, Cisco Nexus Dashboard Fabric Controller, SolarWinds, Cisco ThousandEyes, and Meinberg PTP Trackhound.

Responsibilities

• Monitors managed network devices and executes Level 1 Support — alert handling, incident triage, service restart/restoration, and escalation.
• Ensures network engineering support is provided to MSGE venues for all events.
• Ensures standard operating procedures are in place for alert handling, incident triage, escalation, and network infrastructure/circuit deployment and decommissioning.
• Maintains running configurations and diagrams of all WAN/LAN networks and generates technical documentation for required network changes.
• Executes event and network status reporting in coordination with the Venue Technology and respective venue Technical Operations teams.
• Works in close partnership with technical engineering teams and provides technical consultation to ensure successful system implementation.
• Responsible for providing the network services that enable venue business applications and communication platforms, working closely with application and capability owners to ensure application/capability availability.
• Additionally responsible for the following: Installation of network hardware and software; Management and maintenance of network infrastructure; Network monitoring, analysis, and reporting tools; Day-to-day network operations; Trouble ticket generation and response; change control.
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

Skills

Network operations

Team leadership

Incident triage

Documentation

Change control

Event support

Technical consultation

Education

Bachelor's degree in engineering, computer science, or computer engineering

Tools

Cisco Wireless LAN Controller

Catalyst Center

Cisco Nexus Dashboard Fabric Controller

SolarWinds

Cisco ThousandEyes

Meinberg PTP Trackhound

ServiceNow

Job description

Madison Square Garden Entertainment Corp. is seeking a Director of Network Operations to lead a team supporting the MSGE family of venues and systems.

The role oversees Level 1–3 support, WAN/LAN infrastructure, and incident response for live events, ensuring availability and reliability across all sites. You will drive SOPs, run configurations, and technical docs while coordinating with Enterprise Technology and venue teams.