Security Operations Center Operator PT

Madison Square Garden Entertainment Corp.; New York (NY); On-site; USD 39,000 - 47,000; Part time

Job summary

Madison Square Garden Entertainment Corp. (MSG Entertainment) is seeking a Part-Time Security Operations Center Operator to monitor and support security for iconic venues in New York City.

You will join a fast-paced team responsible for real-time surveillance, incident coordination, and guest safety during marquee events. This on-site role requires 1–2 years in a security operations environment, knowledge of CCTV and access control, strong communication, and the ability to work nights, weekends,

Qualifications

• 1–2 years of experience in a security operations center or similar real-time monitoring environment.
• Associate or Bachelor’s degree, or equivalent combination of education and experience.
• Knowledge of CCTV, access control, and alarm monitoring technology with basic troubleshooting.
• Proficiency with Microsoft Office Suite.
• Strong verbal and written communication; ability to stay calm under pressure.

Responsibilities

• Provide exceptional experiences for our guests and team members, including adherence to appearance guidelines while on-site.
• Monitor and operate CCTV systems, access control platforms, and alarm systems across venues.
• Conduct OSINT monitoring to identify emerging threats, risks, or reputational concerns.
• Maintain situational awareness of venue operations, events, and weather conditions affecting security posture.
• Verify employee status, issue badges, and manage badge access as needed.
• Provide real-time video tracking and information for persons of interest related to security concerns.
• Respond to routine and emergency calls, dispatching security officers and emergency responders as required.
• Evaluate incidents by severity and escalate to security management per protocols.
• Support life safety incidents and facility evacuations.
• Communicate timely, accurate information to stakeholders and maintain incident records.
• Operate and troubleshoot security technology platforms and assist with testing of new technologies.

Skills

SOC experience

Communication skills

Critical thinking

Discretion and confidentiality

Teamwork

Education

Associate or Bachelor's degree

Tools

CCTV systems

Access control systems

Alarm monitoring

Microsoft Office

Job description

Jobs > Security Operations Center Operator PT

Security Operations Center Operator PT

Location: New York City, NY

Position Type: Full-time

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com .

Who are we hiring?

ThePart TimeSecurity Operations Center (SOC) Operator serves as the critical nerve center for Madison Square Garden's security ecosystem. The SOCprovidesreal-time monitoring, threat identification, and incident coordination across Madison Square Garden, corporate headquarters at 2 Penn Plaza, andvariousother MSGvenue operationcenters. Operating within a fast-paced, high-profile entertainment and sports environment. The SOC Operator ensures the safety of thousands of guests, employees, artists, and athletes byleveragingadvanced security technologies and proven communication protocols.

This is an opportunity to join a world-class securityteamprotecting iconic venues and supporting marquee events year-round.

What will you do?

• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.
• Monitor andoperateCCTV s ystems, video analytics, access control platforms, and alarm systems (video, door, and duress alarms) across all supported venues and facilities during assigned shifts.
• Conduct social media and open-source intelligence (OSINT) monitoring toidentifyemerging threats, risks, or reputational concerns.
• Maintain situational awareness of venue operations, local events, weather conditions, and external factors that may affect security posture during scheduled coverage periods.
• Support the organization's employee badge system by verifying employee status, issuing access badges, and disabling badge access as needed.
• Provide real-time video tracking and information as requested forpersonsof interest (POI) related to security and safety concerns.
• Respond to routine and emergency calls, dispatching security officers, ERT members, facilities personnel, police, fire, and EMS asrequiredvia telephone, radio, and organizational platforms.
• Evaluate and triage incidents based on severity,escalating tosecurity management and cross-functional teams per established protocols.
• Support life safety incidents including medical emergencies, natural disasters, active threats, and facility evacuations.
• Communicatetimely,accurateinformation to stakeholders using established communication vehicles.
• Maintain comprehensive records of all communications, incidents, dispatch activities, and system alerts per departmental standards; prepare incident summaries and shift reports asrequired.
• Operate and troubleshoot security technology platforms including CCTV, access control, visitor management, and alarm monitoringsystems;support operational testing ofnew technologiesas deployed.
• Contribute to position-related projects and data reporting as assigned, based on shift availability and individual capability.
• Handle sensitive matters with discretion andmaintainstrict confidentialityregardingpersonnel matters, investigations, VIP movements, and related activities.
• Serve as a reliable point of contact for employees, vendors, guests, and law enforcement requiring general securityassistanceduring scheduled shifts.

What do you need to succeed?

• 1–2 years of experience in a security operations center, dispatch center, or similar real-time monitoring environment.
• Associate orBachelor’sdegree, or equivalent combination of education and experience
• Working knowledge of CCTV, access control systems, and alarm monitoring technology, including basic troubleshooting.
• Proficiencyin Microsoft Office Suite.
• Strong verbal and written communication skills with the ability to remain calm and articulate under pressure.
• Critical thinking and detail-oriented approach with the ability to multi-task in a fast-paced environment.
• Professional demeanor with the ability to interact across all levels of the organization.

Special Requirements

• Ability toworka flexible schedule including nights,have splitdays off, work weekends and holidays in a 24 X 7 environment.
• This is a fully on-site position.

#LI-Onsite

Hourly Pay Range

$28 — $34 USD

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including consideringrequests for reasonable accommodations as required.

EEO

We value diversity and welcome employees of all backgrounds. Our Company is an Equal Opportunity Employer and provides equal employment opportunities without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, veteran status, or any other characteristic protected by law. We also strictly prohibit discrimination and harassment on these bases.

At this time, Federal law requires that we maintain a record a record of each employee's sex and race or ethnicity, and that we invite employees to voluntarily self-identify. The company is limited to the categories listed below, and the definitions for each category have been established by the federal government.

Submission of this information voluntary and refusal to provide it will note subject you to any adverse treatment. The information will be kept confidential and only be used in accordance with the provisions of applicable federal laws, including those which require the information to be summarized and reported to the Federal Government for civil rights enforcement purposes.

If you choose not to self-identify your race/ethnicity or gender at this time, the Federal Government requires that we determine the information by visual survey and/or other available information.