Part-Time Shift Leader: Store Ops & Guest Service

Royal Farms; Shamokin (Northumberland County); On-site; USD 20,000 - 27,000; Part time

Job summary

Royal Farms is seeking a Shift Leader to manage store operations during on-duty shifts, acting as the Person in Charge when a senior leader is absent. You will drive customer service excellence, oversee safety and compliance, and coordinate food/beverage execution and merchandising.

You will train and coach team members, ensure accurate POS and cash handling, and uphold brand standards while supporting management to achieve sales and operational goals.

Qualifications

• Must be at least 18 years old.
• Must have a high school diploma or GED.
• Must possess strong written, verbal, and interpersonal communication skills.
• Must possess strong supervisory and organizational skills.
• Demonstrated strong leadership skills.
• Demonstrated ability to encourage, inspire, and develop team members.

Responsibilities

• Ensure every customer receives outstanding service by providing a friendly environment.
• Coach and support team members in delivering consistent, friendly, and knowledgeable service.
• Develop knowledge of products, promotions, strategies, and initiatives; educate team members.
• Oversee shift operations as the Person in Charge when no senior leader is present.
• Perform shift tasks including POS transactions, vendor check-in, and cash control.
• Ensure safety, assets, and policy compliance across the store.
• Follow safety and security procedures to protect team, customers, and store assets.
• Ensure 24/7 execution of food service and beverage programs, including ordering and planning.
• Maintain high standards of food quality, safety, merchandising, speed, and cleanliness.
• Complete store side work and maintain a clean, organized work area; report issues.
• Demonstrate accountability and uphold company mission, values, and standards.
• Supervise store employees in the absence of a senior leader.

Skills

Customer Service

Team Leadership

Communication

Supervisory Skills

Education

High School Diploma or GED

Job description

Royal Farms is seeking a Shift Leader to manage store operations during on-duty shifts, acting as the Person in Charge when a senior leader is absent. You will drive customer service excellence, oversee safety and compliance, and coordinate food/beverage execution and merchandising.

You will train and coach team members, ensure accurate POS and cash handling, and uphold brand standards while supporting management to achieve sales and operational goals.