Part-Time Shift Leader: Lead, Train & Delight Customers

MINISO; Pearland (CA); On-site; USD 18,000 - 30,000; Full time

Job summary

MINISO USA seeks a Store Shift Leader to assist the Store Manager with daily operations, training staff, and delivering exceptional guest service. You will help drive KPIs, manage cash handling, merchandising, and opening/closing tasks to ensure a polished store environment.

The role requires strong leadership, multitasking in a fast-paced setting, and willingness to travel between locations. Retail supervisory experience and POS familiarity are advantageous.

Qualifications

• 1+ years of experience as a keyholder, supervisor, or shift leader in retail.
• High school diploma or equivalent; associate degree preferred.
• Ability to travel between store locations as needed.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and escalate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Skills

Leadership

Interpersonal skills

Conflict resolution

Education

High school diploma

Associate degree preferred

Tools

POS systems

Job description

MINISO USA seeks a Store Shift Leader to assist the Store Manager with daily operations, training staff, and delivering exceptional guest service. You will help drive KPIs, manage cash handling, merchandising, and opening/closing tasks to ensure a polished store environment.

The role requires strong leadership, multitasking in a fast-paced setting, and willingness to travel between locations. Retail supervisory experience and POS familiarity are advantageous.