Part-Time Shift Leader: Lead Sales & Customer Experience

Miniso; Plainfield (IN); On-site; USD 23,000 - 25,000; Full time

Job summary

MINISO USA in Indiana seeks a Shift Leader to assist the Store Manager with daily operations, staff training, and delivering outstanding customer service. You will help drive sales, manage cash handling, and support merchandising and store upkeep to uphold brand standards.

You will promote the store’s membership program, resolve customer concerns, and contribute to achieving KPIs. This role requires energy, reliability, and excellent communication on the shop floor.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader, preferably in the retail industry.
• Strong leadership and customer service skills.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and elevate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Skills

Leadership

Interpersonal skills

Conflict resolution

Multitasking

POS knowledge

Travel between locations

Education

High school diploma

Associate degree preferred

Tools

POS systems

Job description

MINISO USA in Indiana seeks a Shift Leader to assist the Store Manager with daily operations, staff training, and delivering outstanding customer service. You will help drive sales, manage cash handling, and support merchandising and store upkeep to uphold brand standards.

You will promote the store’s membership program, resolve customer concerns, and contribute to achieving KPIs. This role requires energy, reliability, and excellent communication on the shop floor.