Part-Time Shift Leader: Drive Sales & Service

Miniso; Augusta (GA); Hybrid; USD 21,000 - 23,000; Full time

Job summary

MINISO USA in Augusta, GA is seeking a Shift Leader to assist the Store Manager with daily store operations, training associates, and delivering exceptional customer service. You will help achieve KPIs, maintain standards, handle cashiering, opening/closing, merchandising, and inventory processes.

This role requires strong leadership, multitasking, and good knowledge of POS systems; you will promote the store's membership program and foster a fun, energetic environment for the team and customers.

Qualifications

• Strong leadership and interpersonal skills.
• Ability to multitask and stay composed in a fast-paced environment.
• Basic knowledge of retail operations and POS systems.
• Ability to travel between store locations as needed.

Responsibilities

• Lead by example to drive sales, meet KPI goals, and exceed customer expectations.
• Train and develop sales associates on product knowledge and customer engagement on the sales floor and at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring it is recovered, clean, and compliant with safety procedures.
• Resolve customer concerns professionally and escalate issues when necessary.
• Support Loss Prevention efforts and ensure adherence to company policies.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity aligned with MINISO USA's customer commitments.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support business objectives.

Skills

Leadership

Customer service

Multitasking

POS systems

Retail operations

Education

High school diploma

Associate degree preferred

Tools

POS systems

Job description

MINISO USA in Augusta, GA is seeking a Shift Leader to assist the Store Manager with daily store operations, training associates, and delivering exceptional customer service. You will help achieve KPIs, maintain standards, handle cashiering, opening/closing, merchandising, and inventory processes.

This role requires strong leadership, multitasking, and good knowledge of POS systems; you will promote the store's membership program and foster a fun, energetic environment for the team and customers.