Part-Time Shift Leader: Drive Sales & Loyalty

MINISO USA; Chesterfield (MO); On-site; USD 19,000 - 28,000; Full time

Job summary

MINISO USA is seeking a Shift Leader to assist the Store Manager with daily operations, training associates, and delivering exceptional customer service. This role supports KPIs, store standards, and tasks from cashiering to merchandising.

The Shift Leader promotes the store's membership program, maintains visuals, handles cash, opens/closes, and may travel between locations. Retail leadership experience preferred.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Minimum 1 year of experience as a keyholder, supervisor, or shift leader in retail.
• Excellent leadership, communication, and customer service skills.
• Ability to travel between store locations as needed.
• Strong knowledge of POS systems and cash handling.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and escal...
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.
• Strong leadership, interpersonal, and conflict-resolution skills.
• Ability to multitask and maintain composure in a fast-paced environment.
• Basic knowledge of retail operations and POS systems.
• Ability to travel between store locations as needed.
• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader, preferably in the retail industry.

Skills

Leadership

Interpersonal

Conflict resolution

Customer engagement

Cash handling

POS systems

Merchandising

Training

Team management

Multitasking

Retail basics

Travel flexibility

Communication

Store operations

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Job description

MINISO USA is seeking a Shift Leader to assist the Store Manager with daily operations, training associates, and delivering exceptional customer service. This role supports KPIs, store standards, and tasks from cashiering to merchandising.

The Shift Leader promotes the store's membership program, maintains visuals, handles cash, opens/closes, and may travel between locations. Retail leadership experience preferred.