Part-Time Shift Leader — Drive Sales & Customer Experience

Minis; Louisville (KY); On-site; USD 21,000 - 23,000; Full time

Job summary

MINISO USA in Louisville, KY is seeking a Shift Leader to support the Store Manager with daily operations, training associates, and delivering exceptional service. You will oversee cash handling, merchandising, and guest engagement while promoting the store’s membership program to build customer loyalty.

This role requires the ability to multitask in a fast-paced retail environment and to maintain a positive, energetic store atmosphere.

Qualifications

• High school diploma or equivalent.
• 1+ years of experience as a keyholder, supervisor, or shift leader in retail.
• Basic knowledge of retail operations and POS systems.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor and at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and escalated issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Skills

Leadership

Multitasking

POS systems

Education

High school diploma

Associate degree preferred

Job description

MINISO USA in Louisville, KY is seeking a Shift Leader to support the Store Manager with daily operations, training associates, and delivering exceptional service. You will oversee cash handling, merchandising, and guest engagement while promoting the store’s membership program to build customer loyalty.

This role requires the ability to multitask in a fast-paced retail environment and to maintain a positive, energetic store atmosphere.