Part-Time Shift Leader: Drive Sales and Service

MINISO; Maple Grove (AL); On-site; USD 23,000 - 25,000; Full time

Job summary

MINISO is seeking a Shift Leader in the United States to assist the Store Manager with daily operations, training, and delivering exceptional customer service. You will help manage inventory, front-end duties, merchandising, and cash handling while promoting the store's membership program to enhance customer loyalty.

Ideal candidates will have strong leadership, multitasking ability, and experience with POS systems.

Qualifications

• Strong leadership, interpersonal and conflict-resolution skills.
• Ability to multitask and stay composed in a fast-paced environment.
• Basic knowledge of retail operations and POS systems.
• Ability to travel between store locations as needed.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor and at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and escalate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Skills

Leadership

Interpersonal

Conflict Resolution

Multitasking

POS Systems

Retail Operations

Travel

Education

High School Diploma

Associate Degree (preferred)

Tools

Point-of-Sale (POS)

Job description

MINISO is seeking a Shift Leader in the United States to assist the Store Manager with daily operations, training, and delivering exceptional customer service. You will help manage inventory, front-end duties, merchandising, and cash handling while promoting the store's membership program to enhance customer loyalty.

Ideal candidates will have strong leadership, multitasking ability, and experience with POS systems.