Part-Time Shift Lead - Customer-Focused Coffee Bar

Black Rifle Coffee Company; Clarksville (TN); Hybrid; USD 17,000 - 22,000; Part time

Job summary

Black Rifle Coffee Company in Clarksville, TN is seeking a part‑time Shift Lead to assist the General Manager in running store operations during scheduled shifts. You will lead the team, ensure top‑notch customer service, and help with opening and closing duties.

You will coach and provide timely feedback, train associates, manage cash handling and safety procedures, and keep the store clean and organized. The role requires 3+ years in QSR/retail, supervisory experience, and flexibility for

Qualifications

• 3+ years experience in QSR, customer service, retail, or hospitality environment.
• 2+ years of retail supervisory experience preferred.
• Excellent customer service skills.
• Ability to lead and motivate a team.
• Ability to multitask and prioritize work in a fast-paced environment.
• Experience with cash handling and safety and security.
• Demonstrated track record of coaching & developing others.
• Competency in written & verbal communication.
• Basic computer skills.
• Ability to work a flexible schedule (i.e. early mornings, nights, weekends, holidays).

Responsibilities

• Delivers exceptional customer service.
• Executes store operations during scheduled shifts.
• Organizes opening and closing duties as assigned.
• Provides coaching and feedback to associates to ensure policy adherence and customer experience.
• Responds to customer/store needs and escalates when needed.
• Prepares beverages/food to BRCC standards.
• Follows health, safety and sanitation guidelines.
• Schedules and covers breaks/meals for staff.
• Assists with other duties as directed by GM.

Skills

Experience in QSR/retail/customer care

Retail supervisory experience

Customer service

Team leadership

Multitasking

Cash handling and safety

Coaching & development

Written & verbal communication

Basic computer skills

Flexible scheduling (early mornings, n

Job description

Black Rifle Coffee Company in Clarksville, TN is seeking a part‑time Shift Lead to assist the General Manager in running store operations during scheduled shifts. You will lead the team, ensure top‑notch customer service, and help with opening and closing duties.

You will coach and provide timely feedback, train associates, manage cash handling and safety procedures, and keep the store clean and organized. The role requires 3+ years in QSR/retail, supervisory experience, and flexibility for