Part-Time Service Representative

Express Employment Professionals - Cincinnati East; Killeen (TX); On-site; USD 21,000 - 28,000; Part time

Job summary

Express Employment Professionals is hiring on behalf of an insurance agency in Killeen, TX, for a Part-Time Insurance Service Representative. Pay is $15.00-$20.00 per hour with a 20–30 hour weekly schedule and flexible hours.

The role emphasizes phone-based customer service, data entry, and office administration in a professional setting. Prior insurance experience is a plus but not required.

Qualifications

• Professional and friendly phone presence with strong communication.
• Experience delivering excellent customer service in an office setting.
• Ability to stay organized, handle inquiries, and manage data accurately.

Responsibilities

• Provide administrative support to the agency team.
• Answer incoming calls and direct clients appropriately.
• Assist with customer inquiries and policy servicing requests.
• Maintain and update client records in agency management systems.
• Process documents, applications, and policy changes.
• Support scheduling, follow-ups, and general office organization.
• Assist with marketing efforts such as outbound calls, emails, and client outreach.
• Deliver exceptional customer service and help create a positive client experience.

Skills

Phone etiquette

Customer service

Communication

Data entry

Organization

Multitasking

Tools

CRM software

Office suite

Job description

Part-Time Insurance Service Representative

Express Employment Professionals is hiring on behalf of a well-established insurance agency in Killeen, TX for a Part-Time Insurance Service Representative.

Pay: $15.00-$20.00 per hour

Schedule: 20–30 hours per week with flexible hours

This is a great opportunity for someone who enjoys talking with people, staying organized, and contributing to a professional office environment. If you have a friendly phone presence and strong customer service skills, we'd love to hear from you.

Position Responsibilities

• Provide administrative support to the agency team
• Answer incoming calls and direct clients appropriately
• Assist with customer inquiries and policy servicing requests
• Maintain and update client records in agency management systems
• Process documents, applications, and policy changes
• Support scheduling, follow-ups, and general office organization
• Assist with marketing efforts such as outbound calls, emails, and client outreach
• Deliver exceptional customer service and help create a positive client experience

Qualifications

• Professional and friendly phone etiquette
• Strong customer service and communication skills
• Basic computer and data entry skills
• Organized, reliable, and detail-oriented
• Ability to multitask and work independently
• Prior sales, administrative, customer service, or insurance experience is a plus, but not required