Client Experience Representative (Call Center)

Express Employment Professionals - Cincinnati East; Waco (TX); On-site; USD 22,000 - 25,000; Full time

Job summary

Express Employment Professionals is hiring a Client Experience Representative in Waco, TX for a temp-to-hire role with a life insurance company. You will be the frontline contact for policyholders and agents in a fast-paced call center.

Responsibilities include handling inbound and outbound calls, chat, and email; explaining policy coverage; updating records; and routing complex requests to the right department.

Qualifications

• High school diploma or GED is required.
• 1 year of customer service experience (call center preferred).
• Typing speed of at least 35 WPM.

Responsibilities

• Communicate with customers via inbound/outbound calls, chat, email, and written correspondence.
• Assist customers with policy information, inquiries, and requests.
• Explain policy coverage and address questions or concerns clearly and professionally.
• Route complex requests to appropriate departments when needed.
• Provide timely and accurate follow-up to customers.
• Make updates to policies and maintain detailed service logs.
• Develop a strong understanding of company products and services.
• Maintain a positive attitude in a high-volume call center environment.
• Work both independently and collaboratively to meet team and departmental goals.
• Follow all company policies, procedures, and compliance regulations.
• Perform additional duties as assigned.

Skills

Communication

Active listening

Customer focus

MS Office

Attention to detail

Problem solving

Multitasking

Team player

Adaptable

Typing 35 WPM

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Client Experience Representative – $16.50/hr (Temp-to-Hire)

Location:Waco, TX
Pay:$16.50 per hour
Company:Express Employment Professionals (Hiring on behalf of a Life Insurance Company)

Job Overview

Express Employment Professionals is currently hiring on behalf of a well-established life insurance company in Waco, TX. We are seeking aClient Experience Representativewho is passionate about delivering excellent customer service and supporting clients with their policy needs.

This is atemp-to-hire opportunity, offering the potential for permanent placement based on performance and overall fit.

This role serves as the front line of support for policyholders, agents, and internal teams, ensuring a positive and efficient customer experience in a fast-paced call center environment.

Key Responsibilities

• Communicate with customers via inbound/outbound calls, chat, email, and written correspondence
• Assist customers with policy information, inquiries, and requests
• Explain policy coverage and address questions or concerns clearly and professionally
• Route complex requests to appropriate departments when needed
• Provide timely and accurate follow-up to customers
• Make updates to policies and maintain detailed service logs
• Develop a strong understanding of company products and services
• Maintain a positive attitude in a high-volume call center environment
• Work both independently and collaboratively to meet team and departmental goals
• Follow all company policies, procedures, and compliance regulations
• Perform additional duties as assigned

Qualifications

• High school diploma or GED required
• Minimum of 1 year customer service experience (call center experience preferred)
• Ability to meet attendance expectations
• Typing speed of at least 35 WPM

Skills & Abilities

• Strong communication and active listening skills
• Friendly, positive, and customer-focused attitude
• Proficiency in Microsoft Office and ability to learn new systems quickly
• Strong attention to detail and problem-solving skills
• Ability to multitask and stay organized in a fast-paced environment
• Ability to meet performance metrics (KPIs) within 6 months
• Self-motivated with the ability to work independently and as part of a team
• Adaptable to change and open to learning

Why Apply?

• Temp-to-hire opportunity with long-term potential
• Opportunity to work with a respected insurance company
• Supportive team environment
• Career growth potential