Customer Service Representative

The Juris Agency; Byron Township (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Mon-Fri Schedule

Hands on Training

Paid Time Off (PTO)

Evenings Off

Career Growth Opportunities

Job summary

Tyler Johnson Agency is seeking a motivated Customer Service Representative to support existing customers and identify opportunities to improve coverage and grow the agency.

Ideal candidates have strong communication skills, a team mindset, and the ability to work in a fast-paced environment. Insurance experience is preferred but training is available for the right person.

Qualifications

• High school diploma or equivalent.
• Willingness to pursue insurance licenses as required by the state.
• Previous customer service experience preferred but not required.
• Strong verbal and written communication.
• Excellent interpersonal and rapport-building skills.
• Proficient with computers and multiple systems.

Responsibilities

• Provide exceptional service to existing customers
• Handle billing, policy changes, coverage questions, and account updates
• Build relationships and help retain customers
• Review accounts and identify coverage gaps
• Cross-sell additional insurance products when appropriate
• Follow up with customers on policy and coverage opportunities
• Assist with renewals and retention
• Work with the team to hit agency goals
• Take ownership of customer issues from start to finish

Skills

Strong communication

Interpersonal skills

Computer literacy

Education

High school diploma or equivalent

Job description

Job Description

Tyler Johnson Agency is growing, and we’re looking for a driven Customer Service Representative who wants more than just a typical customer service job.

We’re looking for someone who is confident, competitive, dependable, and great with people. You’ll take care of our existing customers while also identifying opportunities to improve their coverage and grow the agency.

Insurance experience is preferred, but we’re willing to train the right person with the right attitude and work ethic.

Benefits

• Mon-Fri Schedule
• Hands on Training
• Paid Time Off (PTO)
• Evenings Off
• Career Growth Opportunities

Responsibilities

1. Provide exceptional service to existing customers
2. Handle billing, policy changes, coverage questions, and account updates
3. Build relationships and help retain customers
4. Review accounts and identify coverage gaps
5. Cross-sell additional insurance products when appropriate
6. Follow up with customers on policy and coverage opportunities
7. Assist with renewals and retention
8. Work with the team to hit agency goals
9. Take ownership of customer issues from start to finish

Requirements

1. High school diploma or equivalent
2. Willingness to pursue relevant insurance certifications or licenses as required by the state (will help you achieve these)
3. Previous experience in customer service preferred but not required
4. Strong communication skills, both verbal and written, with the ability to explain complex concepts in a clear and understandable manner.
5. Excellent interpersonal skills and the ability to build rapport with customers.
6. Able to use a computer, type and work within multiple systems at once
7. Detail-oriented with strong organizational and problem‑solving abilities.
8. Ability to work independently and as part of a team in a fast-paced environment.