Business Development Coordinator

Leif Johnson; Austin (TX); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid time off

Flexible schedules

Job summary

Leif Johnson is seeking a friendly customer service representative to answer calls, follow up with service appointments, and respond to inquiries via email, phone, and live chat.

You will provide initial product information, direct customers to dealership resources, and use coupons to encourage visits. Daily CRM use and collaboration with service advisors and management are expected.

Qualifications

• At least one previous role based in customer service experience.
• Excellent teammate with collaborative attitude and eagerness to improve.
• Prompt and courteous demeanor.
• Positive and hardworking personality.
• Strong computer skills.
• Valid driver’s license.
• Be a self-starter.

Responsibilities

• Answer customer calls and establish follow-ups with service appointments that don't show.
• Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Use dealership coupons to influence customers to come in.
• Follow up with leads that are not ready to make an appointment or no-show.
• Participate in team and process development sessions—keeping positive relationships with teammates, service advisors, and dealership management.
• Utilize CRM tracking system daily.

Skills

Customer service

Team player

Computer skills

Self-starter

Tools

CRM software

Job description

Responsibilities

Answer customer calls and establish follow‑ups with service appointments that don't show.

Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates.

Provide customers with initial product information and direct them to the appropriate dealership resources.

Use dealership coupons to influence customers to come in.

Follow up with leads that are not ready to make an appointment or no-show.

Participate in team and process development sessions—keeping positive relationships with teammates, service advisors, and dealership management.

Utilize CRM tracking system daily.

Benefits

• Medical, Dental and Vision Insurance
• 401(K) match up to 3%
• Paid time off
• Flexible Schedules

Qualifications

• At least one previous role based in customer service experience.
• Excellent teammate with collaborative attitude and eagerness to improve.
• Prompt and courteous demeanor.
• Positive and hardworking personality.
• Strong computer skills.
• Valid driver’s license.
• Be a self‑starter.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.